{"id":1432975,"url":"https://alion.io/job/community-transit-it-application-analyst-ii-term-limited","title":"IT Application Analyst II - Term Limited","company":{"id":1866984,"name":"Community Transit","domain":"communitytransit.org","url":"https://alion.io/company/communitytransit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Everett, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":129000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1085},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Oracle ERP","optional":false}],"status":"live","first_seen_at":"2026-09-29T02:00:10Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-30T02:36:08Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":30},"description":"Overview\nTerm-Limited Position: This position is funded as a term-limited assignment with a minimum duration of 12 months. Based on organizational needs and continued funding, the assignment may be extended for up to an additional 12 months. Appointment to this position does not guarantee continued employment beyond the term-limited assignment. If a regularly funded position becomes available during or following the assignment, the incumbent may be appointed to the position, subject to organizational policies, applicable employment requirements, and business needs. There is no guarantee of continued employment or appointment to a regular position.\nAs an IT Application Analyst II, you’ll support the enterprise applications that keep Community Transit running - from financial and human capital management systems to applications supporting vehicle maintenance, inventory, scheduling, and customer communications. You’ll troubleshoot issues, monitor application performance, coordinate upgrades and enhancements, and partner with internal teams and vendors to keep critical systems reliable and effective.\nA key initial focus will be supporting our PeopleSoft ERP and HCM applications, while building your knowledge across a broader portfolio of enterprise systems. You’ll work closely with business partners and IT teams across infrastructure, cybersecurity, data and integration, service delivery, and project management to solve problems, improve application support, and contribute to upgrades and modernization efforts.\nWe’re looking for someone with strong application support and troubleshooting skills who enjoys digging into complex problems and working across teams to find solutions. PeopleSoft and data management experience are especially valuable, along with the ability to work independently, communicate clearly, and balance day-to-day production support with enhancements and project work.\nEssential Duties\nKey Responsibilities:\nProvide technical support for complex issues, including problem identification, investigation, and resolution for all customer-facing technologies. \nInform the design, build, implementation, and maintenance of complex infrastructures. Perform complex system audits and ensure systems are functioning as expected. Inform and participate in the preparation and maintenance of architecture and design configuration and ensure documentation is updated accordingly, as directed.\nManage and oversee data being transferred to-and-from business systems. Analyze and troubleshoot anomalies or detected technology related events and ensure appropriate action is taken. \nMonitor information technology, including systems, applications, and infrastructure for performance and reliability in relation to established service level agreements. Develop and monitor service levels and delivery results and identify and implement changes necessary to meet business needs.\nCreate complex reports, presentations, and documentation. Develop meeting agendas and lead meeting discussions. Capture and track actionable items to completion.\nMaintain communications between internal and external customers and vendors in support of technology systems.\nRequirements\nMinimum Qualifications\n6 years of experience working in Information Technology troubleshooting and diagnosing hardware, software, or network problems (a Bachelor’s degree in a related field may substitute for 4 years of experience)\n2 years of experience providing full system support for complex customer-facing technology\n6 years of experience administering applications, systems or networks\n6 years of experience in an IT support role interfacing daily with end users\n6 years of experience with supporting, repairing and/or troubleshooting devices, applications, or systems in specific area of job posting\nAbility to work outside of normal business hours to support critical systems and transit applications as required\nMust have a valid Washington State driver's license by hire date to operate a CT company vehicle, as needed\nAn equivalent combination of education and experience to successfully perform the job duties is also accepted.\nKnowledge Requirements\nDemonstrated experience in the design, build, implementation, and maintenance of complex systems\nProject management life cycle, techniques and methodologies\nIT management principles, operations, and practices\nDigital security best practices\nSelection, design, and implementation of applications, systems, or networks\nTroubleshooting techniques\nIT trends and innovations \nIT ticketing system process\nSkill Requirements\nFostering an inclusive workplace by valuing and leveraging diversity, equity, and inclusion to uphold Community Transit’s Core Values and achieve the organization’s vision and mission. Inspiring and fostering team commitment, pride, and trust. Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect\nCustomer service\nEmotional Intelligence\nTime management\nInvestigating, troubleshooting, and problem-solving \nStrong verbal and written communication \nPublic speaking and presenting \nAnalytical\nWorking effectively both independently and on a team \nTime management, multi-tasking, and meeting deadlines \nAttention to detail\nExercising good judgment to discern when to take problems to a higher authority for resolution or guidance\nProcess improvement \nData management \nAbility to manage projects\nTaking initiative, ownership, and accountability\nPreferred Knowledge and Skills\nCertification in ITIL Framework \nExperience providing support to 7 x 24 production systems\nTransit business and policy knowledge\nWorking Conditions\nHybrid telework may be available. Work is performed in an office environment and requires the use of office equipment and technology. You will be required to move throughout and between different office buildings and may need to complete tasks in noisy environments. You may also be required to lift and carry materials up to 10 pounds occasionally.\nApplication and Selection Process\nOnly on-line applications accepted. \nApplicants for this job may be considered for other openings up to six months after the date this position is filled.\nApplicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position. The evaluation process may include interviews, background check, reference checks and various performance tests.\nEmployee Benefits \nEmployees (and their families) are covered by medical, dental, vision, basic life and disability insurance.\nEmployees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.\nIn addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.\nFull list of all benefits and details can be found here.\nIf you are related to or share the same living quarters of a current Community Transit employee, please let your Recruiter know as your eligibility for this position may be affected.\nCommunity Transit provides a tobacco-free and drug-free work environment. As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on a basis prohibited by Federal, State or Local law. We value and encourage diversity in our workforce. EOE AA M/F/Vet/Disability. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.","description_format":"text","description_chars":7695,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport"],"lifecycle":[{"event":"open","at":"2026-09-29T02:00:10Z"},{"event":"close","at":"2026-10-08T04:19:36Z"},{"event":"reopen","at":"2026-10-16T00:28:18Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.44,"p_room":0.35,"age_days":31,"expected_fill_days":11,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/community-transit-it-application-analyst-ii-term-limited","json_url":"https://alion.io/job/community-transit-it-application-analyst-ii-term-limited.json","meta":{"generated_at":"2026-10-30T06:00:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8295,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1866984},"rest":"https://alion.io/mcp/rest/get_company?id=1866984"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcommunity-transit-it-application-analyst-ii-term-limited"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcommunity-transit-it-application-analyst-ii-term-limited"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcommunity-transit-it-application-analyst-ii-term-limited"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/community-transit-it-application-analyst-ii-term-limited\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcommunity-transit-it-application-analyst-ii-term-limited"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1432975}},{"tool":"search_jobs","arguments":{"company":"communitytransit.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1432975},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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