{"id":1756675,"url":"https://alion.io/job/communitycarenc-cfsp-care-manager-supervisor","title":"CFSP Care Manager Supervisor","company":{"id":2939114,"name":"Communitycarenc","domain":"communitycarenc.org","url":"https://alion.io/company/communitycarenc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3690},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-01T19:42:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-19T16:26:08Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Position Summary\nCCNC is contracted with Healthy Blue Care Together to provide statewide care management to support Medicaid enrolled members receiving adoption assistance. Within the Children and Families Specialty Plan (CFSP), Care Management Supervisors are responsible for managing and overseeing assigned care managers and ensuring fidelity to the CFSP Care Management model which includes comprehensive, cost effective, high quality, coordinated physical health, behavioral health, and social services while achieving Care Management program outcomes and process metrics.\nEssential Functions\nOperations\nManage and oversee assigned Care Managers.\nEnsure staff are well trained in and maintain compliance with all organizational and department goals, policies, procedures and business processes\nResponsible for ensuring that all Care Plans are complete and in accordance with plan-based policies and protocols, reviewing them for quality control, and providing guidance to care managers on how to meet Members’ needs. Ensure care managers provide Trauma Informed Care and recognize the impact of Adverse Childhood Experiences on the CFSP population.\nOversee coordination with a multidisciplinary care team collaborating with primary health care professionals, Behavioral Health care professionals, specialty providers and stakeholders.\nSupplement Care Management team activities as needed\nEnsure adequate coverage of all tasks and equal workload distribution to Care Management staff\nServe as a Care Management content expert for the team\nUtilize Hospital/Data or Electronic Medical Record system as necessary\nAssist with implementation of new workflows, processes, and programs, as necessary to contribute to the success of the organization.\nAdhere to CCNC Privacy and Security policies to ensure that patient and company data is properly safeguarded. \nProvide coverage for vacation, sick leave, or care manager vacancy if needed. \nQuality Improvement\nReview Care Management documentation for adherence to quality standards\nUse data to drive decisions and plan/implement performance improvement strategies related to Care Management metrics for assigned members\nProvide feedback to Care Management Team Members on ways to improve the quality and effectiveness of service delivery\nComplete quality performance audits\nCollaborate with appropriate leadership and team members to address member complaints and member survey results.\nStaff Management\nProvide direct supervision of assigned Care Management staff\nParticipate in recruitment, interviewing, and/or hiring\nEnsure that new hires receive appropriate orientation and mentorship\nConduct performance evaluations\nMaintain team accountability by empowering staff to work independently and as a team to meet company and departmental deadlines, objectives, and targets\nDevelop and monitor coaching and Performance Improvement Plans (PIP) with team members as needed\nProvide ongoing staff development\nProvide conflict resolution with staff\nEnsure team member adherence to policies and procedures\nDisseminate communication and facilitate team meetings\nApprove time sheets, expense, mileage reimbursements, and other administrative duties as required\nCoordinate coverage when team member is out\nMaintain a cohesive, integrated, well informed, and educated team \nQualifications\nMust be a master’s-level fully Licensed Clinical Social Worker (LCSW), fully Licensed Clinical Mental Health Counselor (LCMHC), fully Licensed Psychological Associate (LPA), fully Licensed Marriage and Family Therapist (LMFT), or licensure as an RN. \nMust have three (3) years of experience providing care management, case management, or care coordination to individuals served by the child welfare system (either in North Carolina or another state). \nSupervising care managers overseeing care managers that are conducting in-reach and transition shall also meet the following requirements: Must be knowledgeable about resources, supports, services and opportunities required for safe community living \n\nCCM certification required\nMaintain ability to gain and keep access to Hospital/Data or Electronic Medical Record systems\nMaintain a valid driver’s license with current auto liability insurance \nKnowledge, Skills, and Abilities\nAdvanced knowledge and understanding of office applications, including MS Office (Word, Excel, Power Point, Outlook) is required, as well as internet and digital literacy\nExcellent communication skills - oral and written\nCritical thinking skills, effective clinical judgment, independent decision-making, change management skills, and problem-solving abilities\nSkilled in establishing rapport with members, providers, and community partners either in person or via telephone\nStrong organizational and time management skills\nCoaching, team building and supervisory skills\nAbility to work independently and function as an integral part of the team\nMotivational Interviewing skills and knowledge of adult learning and teaching principles\nSensitivity to diversity of cultures, language barriers, health literacy, and educational levels\nClinical competence in disease management and Care Management principles\nResponds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives\nAbility to shift strategy or approach in response to the demands of a situation\nPerform all other duties as requested\nWorking Conditions\nMultiple contacts are required with various members, providers, multi-payer systems and community partners to ensure coordination of services; exposure to general office and household conditions, as well as communicable disease could occur\nRoutinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time\nMust be able to utilize office equipment, computer, keyboard, and phone with or without assistive devices\nRepetitive wrist motion and occasional lifting/carrying of up to 25 pounds\nTravel using personal vehicle may be required within the assigned area and/or the State","description_format":"text","description_chars":6075,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T11:00:47Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.738,"p_room":0.75,"age_days":17,"expected_fill_days":22,"reasons":["conf:3","win:late"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/communitycarenc-cfsp-care-manager-supervisor","json_url":"https://alion.io/job/communitycarenc-cfsp-care-manager-supervisor.json","meta":{"generated_at":"2026-10-19T18:22:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14261,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2939114},"rest":"https://alion.io/mcp/rest/get_company?id=2939114"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcommunitycarenc-cfsp-care-manager-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcommunitycarenc-cfsp-care-manager-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcommunitycarenc-cfsp-care-manager-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/communitycarenc-cfsp-care-manager-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcommunitycarenc-cfsp-care-manager-supervisor"}]}