{"id":3549017,"url":"https://alion.io/job/communitycarenc-maternal-health-program-manager","title":"Maternal Health Program Manager","company":{"id":2939114,"name":"Communitycarenc","domain":"communitycarenc.org","url":"https://alion.io/company/communitycarenc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Garner, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":115000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2117},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"PHP","optional":false}],"status":"closed","first_seen_at":"2026-10-30T21:52:52Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T01:02:35Z","board_verified":false,"closed_at":"2026-11-02T01:02:35Z","days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Position Summary\nCCNC is contracted with Prepaid Health Plans (PHPs) to provide statewide oversight of Local Health Department delegated care management to support children 0-5 and high-risk pregnant CCPN attributed members. CCNC is required to support the care management of the above populations for Healthy Blue, Medicaid Direct and in geographical areas when the CCPN affiliated Local Health Department cannot provide sufficient coverage.\nThe Maternal Child Health Program Manager is responsible for ensuring fidelity to the Maternal & Child Care Management model by assisting senior director with PHP, LHD and CCNC Care management staff collaboration to develop and implement a seamless, consistent workflow that drives success as evidenced by Service Level Agreement performance.\nThe Manager will oversee LHD and internal care management to ensure adherence to the Maternal & Child Health Policy Manual which includes comprehensive, cost effective, high quality, coordinated physical health, behavioral health, and social services while achieving Care Management program outcomes and process metrics.\nEssential Functions\nOperations\nProvide effective leadership in staff management with respect to recruitment, selection, retention, training, evaluation, and continued professional and educational development, and communication.\nIn collaboration with the senior director and other CCNC team members, develop performance drivers, policies, and procedures that align with contractual requirements and promote population health improvement.\nAssist with development and implementation of new processes, tools, workflows, and guidance, as necessary to ensure contract adherence and success of the organization.\nSupervise and support Local Health Department Supervisors to lead, develop, and implement clinical and non- clinical activities that impact health care quality cost and outcomes.\nParticipation in cross-functional workgroups and stakeholder meetings created to maintain and enhance program success.\nEnsure standards are transparent and applied consistently, impartially and ethically across all staff members.\nIdentifies and develops opportunities for innovation to increase effectiveness and quality. \nProvide innovative approaches while leading a dedicated team of professionals to work collaboratively to make a difference in the lives of those we serve.\nExtract and analyze data to monitor performance and promote improved quality.\nDevelop quality improvement strategies to manage and improve performance at the LHD and internal care management level. \nSupport staff with documentation & analytics platform needs, working with Senior Director to identify, develop and implement plans that address the development needs and train staff on enhancements.\nAdhere to CCNC Privacy and Security policies to ensure that patient and company data is properly safeguarded\nOther duties as needed to support Senior Director and LHD leadership to achieve a successful programs under this new model design and improved health outcomes for the Maternal & Child populations.\nQuality Improvement\nUse data to drive decisions and plan/implement performance improvement strategies related to Care Management metrics for assigned members\nProvide feedback to LHD and internal care managers on ways to improve the quality and effectiveness of service delivery\nCollaborate with appropriate leadership and team members to address member complaints.\nStaff Management\nProvide direct supervision of assigned CCNC care managers.\nLiaise with LHD leadership to engage in performance monitoring and quality improvement for LHDs who are serving delegated members\nParticipate in recruitment/interviewing/hiring as needed\nEnsure that new hires receive appropriate orientation and mentorship\nMentor and coach staff to facilitate growth for performance improvement\nConduct performance evaluations on direct reports.\nMaintain team accountability by empowering staff to work independently and as a team to meet company and departmental deadlines, objectives, and targets\nDevelop and monitor coaching and Performance Improvement Plans (PIP) with team members as needed\nProvide ongoing staff development\nProvide conflict resolution with staff\nEnsure team member adherence to policies and procedures\nDisseminate communication and facilitate team meetings\nApprove time sheets, expense, mileage reimbursements, and other administrative duties as required\nCoordinate coverage when a team member is out\nMaintain a cohesive, integrated, well informed, and educated team\nQualifications\nMinimum bachelor’s degree\nMust have licensure as an RN.\nMust have three (3) years of experience providing care management, case management, or care coordination to maternal and/or pediatric populations OR three (3) years managing/supervising care management of these populations.\nCCM certification required\nAt least 3 years of management/supervisor experience\nKnowledge, Skills, and Abilities\nAdvanced knowledge and understanding of office applications, including MS Office (Word, Excel, Power Point, Outlook) is required, as well as internet and digital literacy\nExcellent communication skills - oral and written\nCritical thinking skills, effective clinical judgment, independent decision-making, change management skills, and problem-solving abilities\nSkilled in establishing rapport with members, providers, and community partners either in person or via telephone\nStrong organizational and time management skills\nCoaching, team building and supervisory skills\nAbility to work independently and function as an integral part of the team\nMotivational Interviewing skills and knowledge of adult learning and teaching principles\nSensitivity to diversity of cultures, language barriers, health literacy, and educational levels\nClinical competence in disease management and Care Management principles\nResponds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives\nAbility to shift strategy or approach in response to the demands of a situation\nPerform all other duties as requested\nWorking Conditions\nMultiple contacts are required with various members, providers, multi-payer systems and community partners to ensure coordination of services; exposure to general office and household conditions, as well as communicable disease could occur\nRoutinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time\nMust be able to utilize office equipment, computer, keyboard, and phone with or without assistive devices\nRepetitive wrist motion and occasional lifting/carrying of up to 25 pounds\nTravel using personal vehicle may be required within the 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