{"id":1208462,"url":"https://alion.io/job/commure-senior-implementation-manager-air-ehr","title":"Senior Implementation Manager, Air (EHR)","company":{"id":7685,"name":"Commure","domain":"commure.com","url":"https://alion.io/company/commure","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":79,"open_postings":13,"ghost_share":0,"stale_share":0.846,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mountain View, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"NLP","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:56:29Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-25T22:51:45Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.\nHealthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.”\nOur team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here.\nThe future of healthcare is being built right now. Come deliver this transformation.\nAbout the Role\nAs Senior Implementation Manager, Air (EHR), you will own the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR). You’ll partner with Engineering and Launch to ensure each practice transitions smoothly, on time, and with high adoption. You’ll build scalable launch playbooks; scope, define, and prioritize product features based on customer workflows; define success metrics; and continuously refine processes to accelerate time-to-value.\nRead more about Air!\nThis full-time position requires working 5 days a week in our Mountain View, CA office.\nWhat You'll Do\nCustomer Discovery, Workflow Analysis & Technical Collaboration:\nEngage directly with customers to map their existing clinical and administrative workflows.\n\nProduct Management & Technical Specifications:\nDraft detailed functional and technical specifications (user stories, acceptance criteria, data mappings, interface requirements) based on scoped customer needs.\n\nPartner with Product and Engineering to validate feasibility, clarify requirements, and prioritize specs in the development backlog.\n\nProject Leadership & Stakeholder Coordination:\nDevelop and maintain detailed implementation plans, timelines, and resource allocations for each customer launch.\n\nLead cross-functional launch teams through weekly status calls, playbook adherence, and risk-mitigation workflows.\n\nAct as the primary operations liaison among Sales, Customer Success, Product, Engineering, Professional Services, and Support.\n\nAlign on deliverables, dependencies, and hand-offs; flag and escalate critical-path issues early.\n\nProcess Design, Optimization & Tooling:\nCreate and evolve scalable, standardized launch playbooks and templates for data migration, build-out, training, and go-live support.\n\nIdentify bottlenecks and implement continuous improvements to reduce time-to-launch and increase launch quality.\n\nBuild and maintain internal Retool applications to streamline operational workflows and empower non-technical stakeholders to create custom dashboards, reports, and tools without code.\n\nGo-Live Support & Adoption:\nFacilitate hypercare support during and immediately after go-live; track issue-resolution SLAs.\n\nMonitor and report on key adoption metrics (e.g., login rates, documentation volume, billing task completion).\n\nWhat You Have\nEducation: Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field. MBA or advanced degree a plus.\n\nExperience:\n5+ years of operations or project management experience in SaaS or HealthTech.\n\nProven track record of leading complex, cross-functional programs to successful delivery on time and within scope.\n\nPlease be aware that all official communication from us will come exclusively from email addresses ending in @commure.com. Any emails from other domains are not affiliated with our organization.\nEmployees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.","description_format":"text","description_chars":4789,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Medical AI","Revenue Cycle & Medical Billing","Hospital Operations Software"],"lifecycle":[{"event":"open","at":"2026-09-25T01:43:06Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-09-25T05:45:01Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":false},"html_url":"https://alion.io/job/commure-senior-implementation-manager-air-ehr","json_url":"https://alion.io/job/commure-senior-implementation-manager-air-ehr.json","meta":{"generated_at":"2026-09-26T03:56:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4275,"day_limit":5000,"remaining_today":725,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}