{"id":4123438,"url":"https://alion.io/job/commvault-associate-manager-2","title":"Associate Manager","company":{"id":3790,"name":"Commvault","domain":"commvault.com","url":"https://alion.io/company/commvault","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":15,"ghost_share":0,"stale_share":0.667,"repost_share":0.067,"time_to_fill_p50_days":39,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T00:00:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Recruitment Fraud Alert\nWeve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number. \nWhat to know:\nCommvault doesnotconduct interviews by email or text.\nWe will never ask you to submit sensitive documents (including banking information SSN etc) before your first day.\nIf you suspect a recruiting scam please contact us at \nAbout Commvault\nCommvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.\nAs an Associate Manager of Customer Success you will support an assigned portfolio of customers while mentoring and guiding a team of Success Account Managers (SAMs). This role is designed for a first-time or early people manager who continues to stay close to customers while developing core leadership capabilities.\nYou will partner closely with the Customer Success leadership team to ensure customers realize value from Commvaults technologies across onboarding adoption and renewals. The role contributes to improving customer sentiment driving retention (GRR/NRR) and identifying expansion opportunities while operating within established frameworks and guidance.\nWhat youll be doing\nSupport and coach a team of Success Account Managers managing an assigned customer portfolio reinforcing best practices in customer engagement and value delivery.\nAct as a playercoach staying involved in key customer conversations escalations and success planning where required.\nAssist in executing skill development and enablement plans for SAMs aligned with defined CS playbooks and leadership direction.\nMonitor customer health adoption and renewal risks within the portfolio proactively flagging issues and partnering with leadership on mitigation plans.\nCollaborate with SAMs and TAMs to improve Time to Value Adoption and Expansion readiness aligned to the customer journey.\nUse dashboards and business systems to review adoption consumption and engagement data supporting data-driven discussions with SAMs.\nHelp drive consistency by applying existing Customer Success Playbooks across customer personas use cases and lifecycle stages.\nParticipate in monthly forecasting and review cadences supporting accurate GRR/NRR tracking and reporting.\nPartner cross-functionally with Support Product Engineering Sales and Operations to ensure timely resolution of customer issues.\nReinforce productivity and execution standards ensuring SAM activities align with defined capacity efficiency and engagement expectations.\nEscalate complex customer renewal or operational risks appropriately working with leadership to ensure resolution.\nWho you are\nTotal industry experience: 68 years\nTotal Customer Success IC experience: 35 years in a SaaS or subscription-based enterprise software environment\nPrior experience as a Senior CSM / Senior SAM or equivalent with strong customer-facing and execution skills.\nEarly experience mentoring coaching or acting as a team lead with interest in growing into people management.\nSolid understanding of customer success fundamentals including onboarding adoption renewals and value realization.\nComfortable working with data dashboards and reporting tools to support decision-making and customer conversations.\nStrong communication and collaboration skills able to work effectively across regions and cross-functional teams.\nAdaptable and eager to learn with the ability to operate well in a structured yet evolving environment.\nHighly organized capable of managing multiple priorities while balancing customer and team responsibilities.\nYoull love working here because\nEmployee Stock Purchase Plan (ESPP)\nContinuous professional development product training and clear career pathing\nAnnual health check-ups Car Lease Program and Tuition Reimbursement\nInclusive culture with opportunities to join Community Guilds\nPersonal accident cover and Term life cover\nReady to #makeyourmark at Commvault Apply now!\nCommvault is an equal opportunity employer and values diversity (no change to EEO section)\nCommvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.\nCommvaults goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault please email For any inquiries not related to an accommodation please reach out to.\nCommvaults Privacy Policy \n\nRequired Experience:\nManager","description_format":"text","description_chars":5441,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Car lease","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-11-12T00:52:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":39,"reasons":["seen:2","win:early","comp:junior"],"computed_at":"2026-11-12T05:58:02Z"},"pay":null,"html_url":"https://alion.io/job/commvault-associate-manager-2","json_url":"https://alion.io/job/commvault-associate-manager-2.json","meta":{"generated_at":"2026-11-12T05:58:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11818,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3790},"rest":"https://alion.io/mcp/rest/get_company?id=3790"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcommvault-associate-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcommvault-associate-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcommvault-associate-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/commvault-associate-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcommvault-associate-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4123438}},{"tool":"search_jobs","arguments":{"company":"commvault.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4123438},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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