{"id":3812318,"url":"https://alion.io/job/commvault-customer-success-manager","title":"Customer Success Manager (French & English Language Skills)","company":{"id":3790,"name":"Commvault","domain":"commvault.com","url":"https://alion.io/company/commvault","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":10,"ghost_share":0,"stale_share":0.4,"repost_share":0.1,"time_to_fill_p50_days":39,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-11-05T13:53:37Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T16:08:42Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Recruitment Fraud Alert\nWe’ve learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. \nWhat to know:\nCommvault does not conduct interviews by email or text.\nWe will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.\nCommvault recruiters may contact prospective candidates through LinkedIn and other professional networking platforms regarding career opportunities. If you are unsure whether a recruiting communication is legitimate, review the profile to ensure they have a badge verifying them as a Commvault employee.\nIf you suspect a recruiting scam, please contact us at  \nAbout Commvault\nCommvault (NASDAQ: CVLT) delivers continuous recovery for the AI era. We help organizations stay ready for constant disruption by returning critical data, applications, identities, and AI systems to a clean, trusted state. Our purpose-built recovery solutions span cloud-native and hybrid environments, leveraging AI to enable resilience at enterprise scale.\nLocation: UK, Remote\nWhat you will do…:\nAs a Customer Success Manager at Commvault, you will play a pivotal role in building and maintaining strong, long-term relationships with our customers and internal stakeholders. Your primary goal is to ensure the overall success of the post-sales partnership by driving customer outcomes and demonstrating the value of Commvault’s technologies. You will be responsible for working with our services team to ensure smooth customer onboarding, followed by owning customer adoption, expansion, and renewals, and will serve as a trusted advisor to both customers and internal teams.\nHow you will make an impact:\n Customer Success:\nBuild and maintain strong, long-term relationships with customers and internal stakeholders.\nServe as a trusted advisor, providing guidance and support to ensure customer success.\nDrive customer outcomes and demonstrate the value (return on investment) of Commvault’s technologies.\nEnsure customers are successfully moving through their customer journey phases at the time-sensitive goals set by Commvault Leadership.\nCustomer Engagement:\nLead customer meetings and ongoing business reviews, presenting the progress of key success criteria.\nMonitor account health and relevant KPIs to ensure continued adoption and alignment with the customer's objectives.\nProactively identify and prevent churn risk through risk mitigation plans.\nDevelop ongoing nurture and education campaigns that drive set success plans for the customer.\nRevenue and Sentiment Management:\nEnsure revenue and sentiment goals are accomplished for your assigned book of\nPresent the status of revenue, sentiment, and engagement bi-weekly/monthly within internal business reviews, highlighting areas of risk and driving mitigation.\nIdentify opportunities to drive growth with your customers, aligning with internal stakeholders to secure expansions.\nForecast customer risks well in advance of critical milestones, enabling the leadership team to create and deliver mitigations that may span contract changes, product changes, or additional engagement from various product teams.\n What you need to be ready!\nPassion for Customer Success: A genuine commitment to helping customers achieve their goals and realize the full potential of Commvault’s solutions.\nTeam Player: Ability to work collaboratively with internal teams and external partners to drive customer success.\nOutstanding Collaboration Skills: Strong communication and interpersonal skills to build and maintain relationships with both customers and colleagues.\nCritical and Lateral Thinking: The ability to analyse complex situations, think creatively, and develop effective solutions.\nAdaptability: Flexibility to handle shifting business priorities and the ability to prioritize tasks quickly and effectively.\nProject Management: Highly organized with strong project management skills, especially in a fast-paced and rapidly evolving product landscape.\nTechnical Competency: Solid understanding of customer success and/or customer experience methodologies and the ability to map customers’ business requirements to product capabilities.\n Qualifications and Experience:\nAt least 5+ years of experience in a customer success, account management, or similar role.\nCustomer Management: Proven experience managing multiple large customers simultaneously.\nTechnical Knowledge: Strong understanding of Commvault’s products and services, or a willingness to learn and become an expert.\nCommunication Skills: Excellent written and verbal communication skills in French and English to a professional level.\nProblem-Solving: Proven ability to identify and resolve customer issues effectively.\n You’ll love working here because...\nOpportunity to join employee stock purchase plan (ESPP)\nContinuous professional development, product training, and career pathing\nAn inclusive company culture, opportunity to join our Community ERGs\nGenerous global benefits\nAll applicants must live and work in country.\nCommvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.\nCommvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email  For any inquiries not related to an accommodation please reach out to .\nCommvault's Privacy Policy","description_format":"text","description_chars":6084,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-11-05T15:02:36Z"},{"event":"close","at":"2026-11-06T13:47:07Z"},{"event":"reopen","at":"2026-11-06T18:14:43Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":39,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/commvault-customer-success-manager","json_url":"https://alion.io/job/commvault-customer-success-manager.json","meta":{"generated_at":"2026-11-08T18:31:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38825,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3790},"rest":"https://alion.io/mcp/rest/get_company?id=3790"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcommvault-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcommvault-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcommvault-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/commvault-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcommvault-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3812318}},{"tool":"search_jobs","arguments":{"company":"commvault.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3812318},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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