{"id":3213111,"url":"https://alion.io/job/commvault-senior-technical-success-manager","title":"Senior Technical Success Manager","company":{"id":3790,"name":"Commvault","domain":"commvault.com","url":"https://alion.io/company/commvault","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":11,"ghost_share":0,"stale_share":0.364,"repost_share":0.091,"time_to_fill_p50_days":45,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6904},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OpenShift","optional":false}],"status":"closed","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-01T00:51:30Z","board_verified":false,"closed_at":"2026-11-01T00:51:30Z","days_open":46,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":46},"description":"Recruitment Fraud Alert\nWeve learned that scammers are impersonating Commvault team membersincluding HR and leadershipvia email or text. These bad actors may conduct fake interviews and ask for personal information such as your social security number. \nWhat to know:\nCommvault doesnotconduct interviews by email or text.\nWe will never ask you to submit sensitive documents (including banking information SSN etc) before your first day.\nIf you suspect a recruiting scam please contact us at \nAbout Commvault\nCommvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover take action and rapidly recover from cyberattacks keeping data safe and businesses resilient. The companys unique AI-powered platform combines best-in-class data protection exceptional data security advanced data intelligence and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years more than 100000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks improve governance and do more with data.\nAs a Sr Technical Success Manager: The role involves being a trusted technical consultant to customers and internal partners while sharing responsibility on owning the success of the overall post-sales relationship. Demonstrating the value A Technical Success Manager (TSM) is a pivotal contact who advocates and facilitates successful customer technical outcomes throughout the broader Commvault ecosystem. Success in this role requires a focus on customer success technical goals renewals and expansions. Being a team player with outstanding collaboration skills and the ability to think both critically and laterally is crucial. Coping with shifting business demands and prioritizing tasks appropriately is also vital.\nWe are seeking a TSM with a strong focus on helping customers achieve their desired outcomes through cyber resiliency strategies. This role will be responsible for managing technical health mitigating risk driving customer expansion and enhancing customer experience through structured success plans. The ideal candidate will be highly strategic partnering closely with customers and internal teams to ensure they realize the full value of Commvault services. A TSM will be responsible for the results of high Gross Retention Rate (GRR) and Net Revenue Retention (NRR).\nWhat Youll Do:\nRisk Mitigation & Retention:\n - Identify document and mitigate technical risks of customers by closely monitoring customer health technical success criteria and addressing issues before they escalate.\n - Use a proactive approach to ensure customers are continuously satisfied with the service support and outcomes they are achieving.\n - Conduct regular business reviews with customers to evaluate success and adjust technical strategies to reduce risk.\nDrive High GRR & NRR Growth:\n - Ensure high Gross Retention Rate (GRR) by maintaining consistent technical health for customer environments and delivering results that meet or exceed customer expectations.\n - Drive Net Revenue Retention (NRR) growth through customer expansion initiatives ensuring ongoing value realization new product awareness and increased revenue.\n - Use data metrics and success plans to monitor the success of implemented strategies and adjust course as necessary to hit retention and growth targets.\nStrategic Partnership & Collaboration:\n-Act as a technical consultant to ensure customers can align their technical stacks to Commvault solutions.\n- Collaborate with internal teams including sales product and escalation management to ensure the successful delivery of customer outcomes.\n - Share insights and best practices across teams to continuously improve the customer success process and enhance the customer journey.\nCyber Resiliency Strategy:\n - Ability to recognize customer technical pain points or strategy gaps to bring to our sales or services counterparts for delivery\n - Stay informed on industry trends cyber risks and emerging cloud technologies to provide relevant insights and recommendations to customers.\n - Your ultimate goal is to bridge customer business outcomes with technical strategy and delivery.\nKnowledge Sharing:\nYou will develop expertise in designated technology areas enabling you to support both customers and internal Customer Success team members effectively.\nDevelop workshop materials for the customer success team to present to customers.\nRecognize question patterns and update Commvault documentation for clarity.\nPosition Requirements\nMinimum of 8 Years of experience in a customer facing position driving Technical Outcomes preferably in the Cyber Resiliency SaaS or Cloud ecosystems.\nExperience with cloud platforms (AWS/Azure/GCP) is preferred.\nExperience with SaaS Applications (M365 SFDC etc).\nExperience with Data Center Technologies including storage networking virtualization Operating Systems Enterprise Data Systems.\nSuperior communication skills and proficiency with basic features of Microsoft Office Gainsight Enterprise-level CRM Tools.\nStrong display of professional presentation skills to a wide audience from Admin to C-Level audiences.\nFluency in one of these languages is a must (German Italian Dutch Polish Spanish Portuguese)\nPreferred Certifications:\n- Azure AZ900 AWS GCP relevant cloud vendor certification\n-Virtualization certification (Broadcom Microsoft OpenShift etc.)\n-Security Cert (Security CompTIA etc.)\n-Previous Commvault Certifications\nCommvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.\nCommvaults goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault please email For any inquiries not related to an accommodation please reach out to.\nCommvaults Privacy Policy \n\nRequired Experience:\nManager","description_format":"text","description_chars":6321,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Digital Storage","Cloud Storage & File Sharing","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-10-24T18:52:11Z"},{"event":"close","at":"2026-11-01T00:51:30Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/commvault-senior-technical-success-manager","json_url":"https://alion.io/job/commvault-senior-technical-success-manager.json","meta":{"generated_at":"2026-11-03T20:22:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3075,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3790},"rest":"https://alion.io/mcp/rest/get_company?id=3790"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcommvault-senior-technical-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcommvault-senior-technical-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcommvault-senior-technical-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/commvault-senior-technical-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcommvault-senior-technical-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3213111}},{"tool":"search_jobs","arguments":{"company":"commvault.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3213111},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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