{"id":2719133,"url":"https://alion.io/job/commvault-technical-specialist-associate-customer-support-unix","title":"Technical Specialist Associate- Customer Support (Unix)","company":{"id":3790,"name":"Commvault","domain":"commvault.com","url":"https://alion.io/company/commvault","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-20T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2743},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Db2","optional":false},{"name":"GCP","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Replicate","optional":false},{"name":"Salesforce","optional":false},{"name":"SAP HANA","optional":false},{"name":"Tcpdump","optional":false},{"name":"Unix","optional":false},{"name":"Wireshark","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-16T12:45:12Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T03:57:58Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Recruitment Fraud Alert\nWe’ve learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. \nWhat to know:\nCommvault does not conduct interviews by email or text.\nWe will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.\nCommvault recruiters may contact prospective candidates through LinkedIn and other professional networking platforms regarding career opportunities. If you are unsure whether a recruiting communication is legitimate, review the profile to ensure they have a badge verifying them as a Commvault employee.\nIf you suspect a recruiting scam, please contact us at  \nAbout Commvault \nCommvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. \nKey Responsibilities:\nProvide top-tier support for complex issues via phone, email, and remote assistance, including working with enterprise customers.\nEnsure the success and satisfaction of the global customer base.\nManage a high volume of cases, aiming for successful resolutions.\nMaintain detailed case documentation.\nCollaborate with team members to develop optimal solutions.\nReplicate technical problems internally for better understanding and resolution.\nContinuously learn and apply knowledge from internal resources.\nIdentify cases that require escalation due to technical complexities or strategic considerations.\nMentor and coach new engineers in the team.\nUtilize internal labs and simulators for testing and analysis.\nClearly articulate issues and provide appropriate solutions or action plans to customers.\nParticipate in weekend shifts to ensure consistent support.\nEffectively use productivity tools like softphone systems and CRM ticketing platforms.\nEngage in the Commvault community.\nQualifications:\n0 - 3 years' experience in technical support or customer service, troubleshooting, and resolving technical issues for external customers.\nGood understanding of network principles and familiarity with network debugging tools like Wireshark and tcp-dump.\nEnthusiasm for learning new technologies and applying this knowledge to troubleshoot various system and application problems.\nAbility to thrive in a dynamic setting, quickly adapting to changing priorities while maintaining composure and effectiveness under pressure.\nSolid foundation in relevant technologies with a commitment to staying informed about industry trends and emerging tools.\nExperience working in a software or SaaS environment.\nExcellent verbal and written communication skills in English.\nWillingness to work onsite in a 24/7 support model as per business requirements.\nEnjoy working in a target-driven environment, multitasking, and possibly handling more than one support issue simultaneously.\nDedication to delivering exceptional customer service.\nTechnical Skills:\nSolid hands-on experience with Linux databases and Unix operating systems.\nStrong knowledge of Oracle, SAP HANA, Postgres, Sybase, DB2, MongoDB, MySQL, along with basics of networking, or similar solutions.\nWork experience on cloud platforms like Azure, AWS, GCP, Salesforce is an added advantage.\nPreferred Qualifications:\nExperience in SaaS environments.\nExperience working in a cyber security/resilience business.\nCommvault professional advanced certification.\nCommvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.\nCommvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email  For any inquiries not related to an accommodation please reach out to .\nCommvault's Privacy Policy","description_format":"text","description_chars":4846,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Digital Storage","Cloud Storage & File Sharing","Backup & Disaster Recovery"],"lifecycle":[{"event":"open","at":"2026-10-16T14:29:11Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":43,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/commvault-technical-specialist-associate-customer-support-unix","json_url":"https://alion.io/job/commvault-technical-specialist-associate-customer-support-unix.json","meta":{"generated_at":"2026-10-21T05:01:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7424,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3790},"rest":"https://alion.io/mcp/rest/get_company?id=3790"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcommvault-technical-specialist-associate-customer-support-unix"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcommvault-technical-specialist-associate-customer-support-unix"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcommvault-technical-specialist-associate-customer-support-unix"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/commvault-technical-specialist-associate-customer-support-unix\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcommvault-technical-specialist-associate-customer-support-unix"}]}