{"id":3399095,"url":"https://alion.io/job/company-shop-group-it-support-manager","title":"IT Support Manager","company":{"id":674265,"name":"Company Shop Group","domain":"companyshopgroup.co.uk","url":"https://alion.io/company/companyshopgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tankersley, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":59000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-30T17:39:28Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T21:11:34Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"IT Support Manager\nLocation: Tankersley, Barnsley\nSalary: Competitive salary\nHours: 40 hours per week 08:30-5:00pm Monday-Friday (Hybrid- 3 days in the office, 2 days from home)\nCompany Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service, and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop, where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact, and we're proud to be a good business doing good. We believe different ideas, perspectives, and backgrounds are key to developing a creative and effective working environment, which is why you’ll find us championing diversity and equality at every turn.\nRole Summary\nThe primary responsibility of this role is the delivery and ownership of all IT support functions, ensuring that SLAs are defined and responses meet the expectations and requirements of the business.\nKey responsibilities include:\nManagement of Outsourced Services and Vendors: Ensure alignment with the future roadmap of our technology strategy.\nNetwork/Infrastructure Management Tools Utilisation: Ensure these tools enable and enhance the performance management, health, monitoring, and alerting of applications and systems.\nOwnership of IT Service Desk Functions: Maintain service levels, ensure high-quality support delivery, and build consistency, credibility, and trust in IT business services.\nService Communications: Provide detailed analysis and diagnosis of IT support issues to deliver and maintain stable, reliable, and agile IT services.\nVendor Management: Work directly with third-party vendors to manage external and remote support resources, ensuring their service delivery meets necessary support instances.\nThis role will be trusted by our end users to provide timely and accurate solutions to their technical issues, as well as by IT line managers and departments.\nAccountabilities and Responsibilities\nCoordinates training and orientation for new IT staff and familiarise them with IT services and support deliverables\nOrganises support, troubleshooting and repair for IT equipment and networks.\nMaintain an asset register for all IT hardware. \nEstablish relationships with technology vendors.\nOversee the team including education, and training.\nHas a thorough understanding of available technology and new innovative solutions and releases\nSupport the Head of Department in the day to day running of the department, to including attending meetings and project calls if required in their absence. \nDevelops work Objectives and identify and improve working practice.\nEnsure continuous alignment and adherence to group IT strategies for security and technology delivery\nReport security breaches and take appropriate action in line with Group policies and procedures\nRequirements\nKnowledge, Skills and Experience\nTechnical experience gained in a fast-paced industry, preferably retail environments \nSignificant experience in management and leadership of a support team \nTechnically hands on and capable of supporting, leading and mentoring the support department. \nStrong organisation and documentation skills \nManaging and ensuring best practice delivery of performance, security, monitoring, maintenance and uptime availability of the business application systems \nTechnical ownership of the business stakeholder relationship \nExcellent analytical skills \nOrganised and able to manage conflicting work demands. \nOffer service level improvements, development and change management \nExcellent verbal and written communication skills \nExcellent documentation skills \nExperience with Navision 2009 ERP and with LS retail or similar is desirable \nExperience of providing support to a large scale network\nOffice 365 support\nBenefits\nWhy you’ll love Company Shop Group\nFree membership to Company Shop for you and 10 x nominees.\n10% CSG colleague discount\nDoctor care Anywhere\nAnnual Flu Injections, high street & leisure vouchers, and on-site Parking.\nSubsidised staff Canteen, Free Tea & Coffee, and Free Fruit Friday!\nEmployee Assistance Programme - Grocery Aid.\nEligible for Costco membership, Cycle 2 Work, Skoup skip hire, too good to go bags\nMedicash \nSimply Health Dental Plan\nEye tests\nContributory pension scheme with Life Assurance.\nOctopus EV Scheme\nHoliday purchase scheme\nCharitable giving\nPLUS Family friendly benefits.\nIf you’re an experienced IT professional who enjoys leading a team, improving IT services and ensuring technology supports the needs of a growing business, we’d love to hear from you.\nPlay a key role in delivering reliable, effective IT support across our business.","description_format":"text","description_chars":4912,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Online Groceries"],"lifecycle":[{"event":"open","at":"2026-10-28T13:43:05Z"},{"event":"close","at":"2026-10-29T19:50:46Z"},{"event":"reopen","at":"2026-10-30T13:09:32Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.825,"p_room":0.945,"age_days":4,"expected_fill_days":11,"reasons":["conf:4","win:mid"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/company-shop-group-it-support-manager","json_url":"https://alion.io/job/company-shop-group-it-support-manager.json","meta":{"generated_at":"2026-11-05T01:27:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1662,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674265},"rest":"https://alion.io/mcp/rest/get_company?id=674265"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcompany-shop-group-it-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcompany-shop-group-it-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcompany-shop-group-it-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/company-shop-group-it-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcompany-shop-group-it-support-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3399095}},{"tool":"search_jobs","arguments":{"company":"companyshopgroup.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3399095},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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