{"id":1241829,"url":"https://alion.io/job/compasia-customer-service-executive","title":"Customer Service Executive","company":{"id":3104375,"name":"CompAsia","domain":"compasia.com","url":"https://alion.io/company/compasia","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BrioHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-25T16:55:19Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-11-05T02:44:07Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Be our Executive, Customer Excellence\nAs an Executive, Customer Excellence, you will be responsible for ensuring a smooth and positive customer experience by addressing inquiries, resolving complaints, and enhancing service quality. You will handle customer interactions across multiple communication channels and collaborate with internal teams to drive continuous improvement in customer service operations.\nWho Are We?\nCompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance.\nWhat Role Will You Play in Shaping CompAsia's Future?\nRespond to customer inquiries via email, WhatsApp, social media, and hotline calls and others.\nHandle escalations and complaints professionally, with follow up to issue resolution while ensuring timely resolution.\nCoordinate with internal teams to address customer concerns effectively.\nProvide accurate information regarding products, policies, warranties, etc.\nPromotes and maintains high standards of quality and service excellence\nAccurately document interactions and follow up as required to ensure all requirements are fully addressed\nRelevant ad hoc duties as required\nWhat Qualifications and Experience Will You Bring to Excel in This Role?\n1-2 years experience in customer service, preferably in e-commerce or tech industries.\nStrong problem-solving skills and ability to handle customer concerns professionally.\nExcellent communication skills in English (Malay is a plus).\nAbility to multitask and adapt to different communication platforms.\nEnergetic, positive-minded, and a good team player\nFamiliarity with CRM systems and customer support tools is an advantage","description_format":"text","description_chars":1827,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T16:55:19Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.605,"p_room":0.44,"age_days":40,"expected_fill_days":29,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/compasia-customer-service-executive","json_url":"https://alion.io/job/compasia-customer-service-executive.json","meta":{"generated_at":"2026-11-05T06:19:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7855,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3104375},"rest":"https://alion.io/mcp/rest/get_company?id=3104375"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcompasia-customer-service-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcompasia-customer-service-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcompasia-customer-service-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/compasia-customer-service-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcompasia-customer-service-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1241829}},{"tool":"search_jobs","arguments":{"company":"compasia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1241829},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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