Agent Experience Coordinator
Confirmed on the employer's own hiring board on Oct 11, 2026. First seen by Alion on Oct 11, 2026.
Join Compass as an Agent Experience Coordinator, where you will be the first point of contact for customers in our office. You will create a welcoming environment, support customers with our tools and programs, and assist with marketing requests. Your role will involve managing office organization, providing technology support, and collaborating with other team members. A passion for customer service and community building is essential.
Missions
- Curate a 5-star welcome experience for customers and ensure that Compass office standards are maintained.
- Support customers with tools and programs, assist with marketing requests, and provide 1:1 support for technology adoption.
- Collaborate with team members and departments to address questions, gather feedback, and provide ad-hoc administrative assistance.
Profil recherché
- Ability to lift up to 25 lbs- Previous experience in real estate is a plus
- 1-2 years of previous experience in customer service, office management, hospitality, or operations
- A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
- Ability to work in the office during standard operating hours
- Great listening skills, connects well with others, and is empathetic to customers' pain points
- Meticulous attention to detail, highly organized
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Strong verbal and written communication skills