{"id":2012029,"url":"https://alion.io/job/compass-agent-experience-coordinator","title":"Agent Experience Coordinator","company":{"id":58510,"name":"Compass","domain":"compass.com","url":"https://alion.io/company/compass","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3204},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false}],"status":"live","first_seen_at":"2026-07-23T00:06:51Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T23:32:47Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":82},"description":"Join Compass as an Agent Experience Coordinator in our Miami office. You will be the first point of contact for customers, overseeing office management, providing support for Compass tools and programs, and assisting with marketing requests. This role requires strong communication skills, attention to detail, and a passion for creating a positive community within the office. Previous experience in customer service, office management, or hospitality is preferred.\nMissions\nAssurer la gestion de l'office, en veillant à ce que tout fonctionne correctement et que les normes de l'entreprise soient respectées.\nFournir un soutien aux clients en répondant à leurs questions, en résolvant leurs problèmes et en les aidant à comprendre les outils et programmes de l'entreprise.\nCollaborer avec d'autres membres de l'équipe et départements pour défendre les questions et les retours d'expérience au nom des agents.\nProfil recherché\n - Ability to lift up to 25 lbs- Great listening skills, connects well with others, and is empathetic of the customer’s pain points\n- Strong verbal communication and presentation skills\n- Previous experience in real estate a plus\n- Meticulous attention to detail, highly organized\n- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement\n- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus\n- 1-2 years previous experience in customer service, office management, hospitality, or operations\n- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly\n- Ability to work in the office during standard operating hours","description_format":"text","description_chars":1682,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:04:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4 · green card filings: 1","filings_12m":4,"filings_prev_12m":2,"green_card_filings_12m":1,"median_offered_wage_usd":80500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.476,"p_room":0.36,"age_days":81,"expected_fill_days":41,"reasons":["conf:0","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/compass-agent-experience-coordinator","json_url":"https://alion.io/job/compass-agent-experience-coordinator.json","meta":{"generated_at":"2026-10-13T02:11:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3162,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58510},"rest":"https://alion.io/mcp/rest/get_company?id=58510"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcompass-agent-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcompass-agent-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcompass-agent-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/compass-agent-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcompass-agent-experience-coordinator"}]}