{"id":1051883,"url":"https://alion.io/job/compass-datacenters-director-customer-management","title":"Director, Customer Management","company":{"id":179389,"name":"Compass Datacenters","domain":"compassdatacenters.com","url":"https://alion.io/company/compass-datacenters","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":127000,"max_usd":254000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2493},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T20:07:34Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-15T02:20:23Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"The Director of Customer Management is responsible for cultivating strong customer relationships, driving revenue growth through strategic leasing, and ensuring seamless collaboration across internal teams. This role acts as a trusted advisor to customers and a key connector within Compass, balancing strategic priorities with operational execution.\nMAIN RESPONSIBILITY\nRepresent Compass in the marketplace, building trust and expanding customer partnerships while identifying new opportunities for growth.\nDeliver on Net Operating Income (NOI) objectives through effective leasing strategies and proactive customer engagement.\nCoordinate cross-functional teams during complex deal cycles, ensuring alignment on priorities, timelines, and deliverables.\nMaintain transparency and internal awareness through consistent communication and detailed reporting.\nOversee post-lease handover processes, ensuring accuracy and clarity through standardized documentation and visuals.\nDevelop account roadmaps and organizational charts to strengthen customer engagement and expand relationship depth.\nLead Quarterly Business Reviews (QBRs) to evaluate performance and identify areas for improvement.\nCollaborate with marketing and product teams to align offerings with customer needs and market trends.\nMonitor competitive landscape and industry developments to inform strategic decisions.\nBehavioral Competencies\nPositive Influencer - Demonstrates optimism and composure during high-pressure situations, fostering collaboration and team confidence.\nMAIN RESPONSIBILITY\nRepresent Compass in the marketplace, building trust and expanding customer partnerships while identifying new opportunities for growth.\nDeliver on Net Operating Income (NOI) objectives through effective leasing strategies and proactive customer engagement.\nCoordinate cross-functional teams during complex deal cycles, ensuring alignment on priorities, timelines, and deliverables.\nMaintain transparency and internal awareness through consistent communication and detailed reporting.\nOversee post-lease handover processes, ensuring accuracy and clarity through standardized documentation and visuals.\nDevelop account roadmaps and organizational charts to strengthen customer engagement and expand relationship depth.\nLead Quarterly Business Reviews (QBRs) to evaluate performance and identify areas for improvement.\nCollaborate with marketing and product teams to align offerings with customer needs and market trends.\nMonitor competitive landscape and industry developments to inform strategic decisions.\nBehavioral Competencies\nPositive Influencer - Demonstrates optimism and composure during high-pressure situations, fostering collaboration and team confidence.\nStrategic Communicator - Clearly articulates organizational priorities and strategic objectives to both internal teams and external stakeholders.\nProactive Relationship Builder - Actively cultivates cross-functional relationships and ensures regular in-person engagement to strengthen trust and alignment.\nAccountable Leader - Takes ownership of commitments, drives accountability within the team, and upholds organizational values consistently.\nContinuous Improver - Identifies opportunities to enhance processes, tools, and outcomes by leveraging insights from customer and internal interactions.\nEDUCATION & EXPERIENCE\nJob Experience\n10+ years of experience in customer management, strategic account leadership, or enterprise sales within technology, real estate, or data center sectors.\nDemonstrated success in achieving revenue targets and managing complex negotiations.\nProficiency with CRM systems (Zoho preferred) and organizational mapping tools (LucidChart).\nEducation Bachelor’s degree in Business, Finance, Marketing, or related field required; MBA preferred.\nLanguage Fluent professional proficiency in English is required. Additional language skills relevant to the market are a plus.\nKNOWLEDGE & SKILLS\nStrong relationship-building and negotiation capabilities.\nExceptional communication and presentation skills, with the ability to articulate strategic priorities clearly.\nSkilled at managing multiple priorities under pressure while maintaining a collaborative approach.\nAnalytical mindset with ability to interpret data and generate actionable insights.\nUnderstanding data center industry trends and customer requirements.\nThis description is intended to reflect the primary functions of the job.\nHowever, it is not an all-inclusive listing.\nFurther, the job description is subject to change at the discretion of management.","description_format":"text","description_chars":4567,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-09-19T00:19:47Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.842,"p_room":0.75,"age_days":26,"expected_fill_days":32,"reasons":["conf:3","win:late"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/compass-datacenters-director-customer-management","json_url":"https://alion.io/job/compass-datacenters-director-customer-management.json","meta":{"generated_at":"2026-10-15T05:56:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8862,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179389},"rest":"https://alion.io/mcp/rest/get_company?id=179389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcompass-datacenters-director-customer-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcompass-datacenters-director-customer-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcompass-datacenters-director-customer-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/compass-datacenters-director-customer-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcompass-datacenters-director-customer-management"}]}