{"id":1497380,"url":"https://alion.io/job/compass-datacenters-director-operations-resilience","title":"Director, Operations Resilience","company":{"id":179389,"name":"Compass Datacenters","domain":"compassdatacenters.com","url":"https://alion.io/company/compass-datacenters","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":107000,"max_usd":214000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":515},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-29T18:33:13Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-23T18:29:21Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"The Director, Operations Resilience at Compass owns the strategic direction and continuous improvement of both incident management and business continuity planning - assessing current-state process, tooling, and governance holistically across Operations, and driving a roadmap that scales as the business grows. This role manages a 24x7x365 team out of two locations, balancing hands-on operational leadership with the ability to influence process and stakeholders beyond direct reporting lines, and manages the full lifecycle of operational incidents and continuity events from detection through resolution and root cause analysis.\nThis role drives continuity and rapid response between our on-site Operations teams, Strategic Partners and Customers - and maintains KPIs and performance tracking to enable effectiveness of the workflows and tools. A key focus is also deploying AI and automation to increase efficiency and eliminate errors.\nSuccess in this role requires a balance of strong leadership, critical thinking, and a forward-looking approach to technology - with the ability to perform in a fast-paced, high-accountability environment.\nPeople:\nOversee 24x7x365 team operations across two locations \nResponsible for maintaining 24x7x365 staff levels, and ensuring 100% coverage \nProvide operational and tactical leadership \nResponsible for ensuring all staff are properly trained \nPrioritize and manage deliverables for the team to execute \nMotivate, coach, and lead the team to achieve department goals \nDrive cross-functional collaboration to ensure program success and a positive customer experience \nProcess Owner:\nSteward incident process and activities for high impacting incidents, across the portfolio \nOwn the incident severity classification framework (Sev 1-3) and corresponding escalation and notification matrix, including bridge command responsibilities for high-impact events \nManage customer relationship and ensure the appropriate level of transparency is consistently provided to process stakeholders (internal or external)\nCapture Customer feedback for improvement opportunities and ensure notification / SLA requirements are followed \nMonitor activities to make sure deliverables are being met and processes are being followed \nEnable the collection, tracking, and recording of data for incident response & reporting requirements \nConduct annual reviews & updates Program/policy documents, and subsequent training content \nMaintain KPIs to identify opportunities to eliminate errors through drills & tabletop exercises \nResponsible for creating and maintaining the Ops ticketing standards & guidelines \nSupport evidence collection and inquiries for Operational audits \nStrategy & Program:\nAssess incident management process, tooling, and governance holistically across Operations; identify structural gaps versus industry frameworks (e.g., ITIL, NIST) \nBuild and maintain a strategic roadmap to senior leadership, including any business case for investment \nInfluence adoption of improved process and governance with stakeholders and teams outside direct reporting authority \nCoordinate & contribute to risk assessments (threat and vulnerability analysis) to inform Business Impact Analysis and continuity strategy \nSteward and maintain the Business Continuity Planning (BCP) policy for Operations, including Business Impact Analysis with defined Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO), and periodic plan updates \nShepherd recurring BCP tabletop exercises in coordination with Incident Mgmt drills, ensuring incident response and continuity planning are tested \nContribute to the crisis communications plan for incidents and continuity events, defining notification protocols and messaging for executives, customers, and (where applicable) external stakeholders \nMap critical vendor and supply chain dependencies (power, cooling, connectivity, and other third parties) and incorporate their continuity risk into the Operations Resilience strategy \nEmbodies Compass’ four Core Convictions in daily leadership - Humility In, Pride Out, Actions & Words Are One, Continuous Improvement of People, Processes and Systems, and We Ask Why \nRequired to travel up to 20%","description_format":"text","description_chars":4219,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-09-30T02:28:12Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.842,"p_room":0.55,"age_days":23,"expected_fill_days":21,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/compass-datacenters-director-operations-resilience","json_url":"https://alion.io/job/compass-datacenters-director-operations-resilience.json","meta":{"generated_at":"2026-10-23T21:07:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2951,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179389},"rest":"https://alion.io/mcp/rest/get_company?id=179389"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcompass-datacenters-director-operations-resilience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcompass-datacenters-director-operations-resilience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcompass-datacenters-director-operations-resilience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/compass-datacenters-director-operations-resilience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcompass-datacenters-director-operations-resilience"}]}