{"id":3511603,"url":"https://alion.io/job/compass-group-usa-assistant-guest-services-manager","title":"Assistant Guest Services Manager","company":{"id":1827105,"name":"Compass Group USA","domain":"compass-usa.com","url":"https://alion.io/company/compass-usa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":305,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":78000,"currency":"USD","period":"year","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-30T07:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T21:46:03Z","board_verified":false,"closed_at":"2026-11-03T21:46:03Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Position Title: Assistant Guest Services Manager Blackrock\nPay 11\nSalary: $75,000-$78,000\nOther Forms of Compensation:\nRapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefitsof working directly with us.\nRapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.\nBecoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.\nJob Summary\nReporting to the Guest Services Manager, this is a working assistant manager position which supports a team of receptionists to deliver a high level of customer service at a large financial establishment. The Assistant Guest Services Manager will assist in the recruitment, training, and development of the Reception Team supporting the Guest Services Manager and Front of House Managers. The Guest Services Deputy will lead by example and display an energetic, friendly, and approachable demeanor.\nEssential Duties and Responsibilities:\n· Provide a consistent high-level service in all areas to ensure guest satisfaction KPIs are achieved:\no Recruit, train and mentor staff to deliver Platinum Service in every guest interaction.\no Adjust and make recommendations to processes when areas are not meeting standards.\no Ensure staff are engaged and involved in individual and team building programs.\n· Assist with the development of training materials to best support the success of the Reception Services Team and consistently revisit guides, manuals and training procedures.\n· Develop goals and objectives with Guest Services Manager for the Front of House Reception Team annually.\n· Complete monthly internal audits on guest service functions to ensure client specific standards are being met.\n· Complete all daily, weekly or monthly reports and submits on a timely basis.\n· Provide support to ensure the Standard Operating Procedures display current information.\n\nQualifications:\n· Minimum 2 years’ experience of managing reception teams.\n· A genuine sense of providing 5-star service to both the internal and external clients with the delivery of the reception services.\n· Excellent oral and written communication skills.\nApply to Rapport today!\nRapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA\nClick here to Learn More about the Compass Story\nCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.\nQualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.\nCertain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/\nApplications are accepted on an ongoing basis.\nRapport maintains a drug-free workplace.\nAssociates in Rapport are offered many fantastic benefits.\nMedical \nDental\nVision\nLife Insurance/ AD\nDisability Insurance\nRetirement Plan\nPaid Time Off\nHoliday Time Off (varies by site/state)\nAssociate Shopping Program\nHealth and Wellness Programs\nDiscount Marketplace\nIdentity Theft Protection\nPet Insurance\nCommuter Benefits\nEmployee Assistance Program\nFlexible Spending Accounts (FSAs)\nPaid Parental Leave\nPersonal Leave\nAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,click here or copy/paste the link below for paid time off benefits information.\nhttps://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf\nReq ID: 1577574\nRapport a specialized division of FLIK Hospitality Group","description_format":"text","description_chars":5331,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-30T08:09:25Z"},{"event":"close","at":"2026-11-03T21:46:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 57 · green card filings: 16","filings_12m":57,"filings_prev_12m":52,"green_card_filings_12m":16,"median_offered_wage_usd":107774,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":78000,"is_top_pay":true},"html_url":"https://alion.io/job/compass-group-usa-assistant-guest-services-manager","json_url":"https://alion.io/job/compass-group-usa-assistant-guest-services-manager.json","meta":{"generated_at":"2026-11-03T22:12:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":676,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1827105},"rest":"https://alion.io/mcp/rest/get_company?id=1827105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcompass-group-usa-assistant-guest-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcompass-group-usa-assistant-guest-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcompass-group-usa-assistant-guest-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/compass-group-usa-assistant-guest-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcompass-group-usa-assistant-guest-services-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3511603}},{"tool":"search_jobs","arguments":{"company":"compass-usa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3511603},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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