{"id":4084962,"url":"https://alion.io/job/compass-group-usa-operations-support-director-i","title":"OPERATIONS SUPPORT DIRECTOR I","company":{"id":1827105,"name":"Compass Group USA","domain":"compass-usa.com","url":"https://alion.io/company/compass-usa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":541,"ghost_share":0,"stale_share":0,"repost_share":0.142,"time_to_fill_p50_days":4,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T00:54:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Salary: $140,000/Yr-$140,000/Yr\nWhat makes FLIK click\nWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.\nWe keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.\nJob Summary\nThe Operations Director serves as a strategic partner to Operations, Wellness, Digital, Brand, Technology and Client teams, driving the planning, development, and execution of key Fidelity initiatives and projects. This role sits at the center of cross-functional collaboration, ensuring operational excellence while translating strategic priorities into scalable, go-to-market, field-ready execution.\nThe position is responsible for packaging business projects, leading modernization efforts, improving operational processes, and overseeing project implementation from concept through execution. Success in this role requires balancing the pace of client demands with proactive planning, ensuring the organization remains agile, efficient, and prepared for future growth, while making and/or securing decisions within Compass to facilitate quick responses and timely project delivery; ultimately minimizing cycle time\nKey Responsibilities\nStrategic Planning & Execution\nLead the planning, development, and execution of cross-functional projects and operational initiatives.\nTranslate strategic priorities into clear, actionable plans that can be implemented across field operations.\nDevelop business cases for new projects, enhancements, and innovation initiatives, ensuring alignment with organizational goals and client priorities.\nSupport and manage a multi-year operational roadmap, ensuring projects and enhancements are prioritized based on strategic impact and business value.\nOperational Excellence & Process Improvement\nIdentify operational gaps, inefficiencies, and infrastructure needs, developing processes that support scalability and long-term growth.\nDrive modernization initiatives that enhance operational performance, improve productivity, and support continuous improvement.\nEstablish, evaluate, and refine operational standards, policies, and processes to ensure consistent execution.\nCollaborate closely with Field Operations, Wellness, Digital, Brand, and Client teams to align strategic objectives and operational execution\nProject Leadership & Implementation\nOwn the operational lifecycle of projects from inception through launch and implementation to support execution at scale.\nLead project development, packaging, and operational readiness for proposed initiatives, enhancements\nWorks with client and Compass development, design, and architecture teams\nRemove obstacles, facilitate decision-making, and drive accountability across complex project portfolios\nCross-Functional Partnership\nServe as a trusted leadership partner to Operations, Global teams, and client stakeholders.\nFoster communication and coordination across functions to ensure seamless implementation of initiatives and achievement of business objectives.\nLong Description\nPerformance & Portfolio Management\nTrack project performance, implementation outcomes, and operational effectiveness to ensure intended results are achieved.\nProvide leadership with insights, recommendations, and progress updates to support informed decision-making.\nRequired Qualifications\nBachelor’s degree in business, Operations Management, or a related field; equivalent experience considered.\n7+ years of experience in operations management, project management, strategic planning, or related leadership roles.\nDemonstrated success leading cross-functional initiatives and large-scale operational projects.\nStrong analytical and critical thinking skills with the ability to translate complex concepts into actionable solutions.\nExperience developing operational frameworks and process improvement strategies.\nProven experience in partnering with development, design, and architecture teams to deliver new builds, remodels, relocations, etc.\nProven ability to manage multiple priorities in a fast-paced, client-driven environment.\nPreferred Qualifications\nExperience supporting enterprise-level or multi-site operations.\nBackground in retail, food service, corporate services, or client-facing operational environments.\nExperience with operational performance metrics, reporting, and change management initiatives.\nCore Competencies\nStrategic Thinking\nOperational Excellence\nCross-Functional Leadership\nBusiness Case Development\nData Analysis & Performance Measurement\nCommunication & Executive Presence\nInnovation & Continuous Improvement\nClient-Centric Leadership\nDesign, equipment & development\nApply to Flik today!\nFlik is a member of Compass Group USA\nClick here to Learn More about the Compass Story\nAssociates at Flik Hospitality are offered many fantastic benefits.\nMedical\nDental\nVision\nLife Insurance/ AD\nDisability Insurance\nRetirement Plan\nPaid Time Off\nHoliday Time Off (varies by site/state)\nAssociate Shopping Program\nHealth and Wellness Programs\nDiscount Marketplace\nIdentity Theft Protection\nPet Insurance\nCommuter Benefits\nEmployee Assistance Program\nFlexible Spending Accounts (FSAs)\nPaid Parental Leave\nPersonal Leave\nAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,click here or copy/paste the link below for paid time off benefits information.\nhttps://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf\nCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.\nQualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.\nCertain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/\nApplications are accepted on an ongoing basis.\nFlik maintains a drug-free workplace.\nReq ID: 1589230\nFlik Hospitality Group\nHILARIA KWAKUMEY\n[[req_classification]]","description_format":"text","description_chars":7571,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-11-11T18:32:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 57 · green card filings: 16","filings_12m":57,"filings_prev_12m":52,"green_card_filings_12m":16,"median_offered_wage_usd":107774,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":2,"expected_fill_days":4,"reasons":["conf:0","win:mid","comp:brand"],"computed_at":"2026-11-12T01:09:05Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/compass-group-usa-operations-support-director-i","json_url":"https://alion.io/job/compass-group-usa-operations-support-director-i.json","meta":{"generated_at":"2026-11-12T01:09:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2723,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1827105},"rest":"https://alion.io/mcp/rest/get_company?id=1827105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcompass-group-usa-operations-support-director-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcompass-group-usa-operations-support-director-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcompass-group-usa-operations-support-director-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/compass-group-usa-operations-support-director-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcompass-group-usa-operations-support-director-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4084962}},{"tool":"search_jobs","arguments":{"company":"compass-usa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4084962},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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