Operations Training Support Manager

Pay Grade: 15

Salary: $90,000 - $100,000

Other Forms of Compensation:

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies - Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

Job Summary

The Operations Support Training Manager delivers high-quality training, onboarding, and operational support across multiple dining service locations. This role ensures teams are compliant, well-trained, and prepared to deliver safe, consistent, resident-centered hospitality. Ideal candidates have strong BOH/FOH experience, excellent communication skills, and the ability to support sites across Southern California.

Key Responsibilities

Training & Development

• Train BOH and FOH teams in food safety, sanitation, and HACCP.

• Train tems on regulatory compliance, health-department standards, and infection-prevention practices.

• Deliver hospitality training: resident-centered service, dining etiquette, and service recovery.

• Provide operational training on SOPs, menu execution, food-production standards, allergy awareness, special diets, and therapeutic nutrition.

• Coach frontline associates, conduct skills assessments, and mentor employees into the right roles.

• Serve as a hands-on instructor and on-site support resource.

Operational Support

• Support multiple locations with daily operations, new program rollouts, and food program implementation.

• Assist with onboarding managers and directors to ensure effective leadership.

• Help launch and stabilize new Unidine and Morrison Living accounts.

• Maintain documentation, survey readiness, and compliance files.

• Track training completion and ensure employee records are accurate.

Travel & Coverage

• Travel primarily throughout Southern California, especially Los Angeles and Orange County

• Must be comfortable traveling by car and supporting multiple sites as needed.

Qualifications

• Strong BOH and FOH background preferred.

• Senior living experience highly desired.

• Experience training hourly staff and improving operations.

• Ability to work independently, travel frequently, and adapt to different environments.

• Strong communication, leadership, and organizational skills.

Apply to CCL today!

CCL is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at CCL are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CCL.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

CCL maintains a drug-free workplace.

Req ID: 1545811

CCL Hospitality Group

Caitlin Pham

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