{"id":2871698,"url":"https://alion.io/job/compass-group-usa-program-manager-account-performance-remote","title":"PROGRAM MANAGER, ACCOUNT PERFORMANCE (REMOTE)","company":{"id":1827105,"name":"Compass Group USA","domain":"compass-usa.com","url":"https://alion.io/company/compass-usa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":130000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-19T19:50:05Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T20:23:15Z","board_verified":false,"closed_at":"2026-10-22T20:23:15Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Position Title: PROGRAM MANAGER, ACCOUNT SERVICES\nSalary: $130,000 - $160,000\nPay Grade: 17\nOther Forms of Compensation: BONUS\nESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).\nESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.\nThis self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.\nThis position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email . \nJob Summary\nThe Program Manager, Account Performance will support the Medtronic global account by coordinating account routines, maintaining reporting and compliance processes, supporting financial and performance analysis, preparing business review materials, and driving account-level projects.\nThis role coordinates operating routines, document libraries, reporting, budget tracking, KPI management, compliance follow-up, and project execution across Food and Facilities teams. The successful candidate will work closely with account leadership and subject matter experts to keep priorities organized, deliverables on track, and reporting accurate and consistent.\nKey Responsibilities\nAccount Management & Operating Framework\nCoordinate account meeting schedules, logistics, agendas, and follow-up activities.\nMaintain account calendars, meeting records, action logs, and decision documentation.\nTrack completion of account commitments, deliverables, and action items.\nMaintain organizational charts, stakeholder lists, contact databases, and RACI documentation.\nPrepare materials for Monthly Operating Reviews, Quarterly Business Reviews, annual reviews, and other account meetings.\nFacilitate communication among Food, Facilities, Finance, and Operations teams.\nMaintain account document libraries and related reference materials.\nCompliance & Contract Administration\nMonitor contractual obligations and operating requirements for Food and Facilities programs.\nMaintain compliance tracking tools, audit findings, and corrective action logs.\nCoordinate documentation required for compliance reviews and operating audits.\nTrack contract amendments, change requests, and approval workflows using established systems.\nMonitor status of compliance-related action plans and escalation items.\nMaintain records supporting Compass standards, operational audits, and account requirements.\nFinancial Planning & Reporting\nCoordinate annual budgeting, forecasting, and financial planning processes across service lines and geographic regions.\nCoordinate the development and maintenance of Compass and client budget models.\nReconcile client dashboards, internal financial reports, and approved budgets each month.\nTrack monthly financial variances against Compass and client budgets.\nCollect variance explanations from operational and finance teams.\nMaintain financial action plans and track remediation activities through completion.\nTrack purchase orders, subsidies, capital investments, innovation funds, and contract-related financial commitments.\nDashboard, Analytics & KPI Management\nManage account reporting processes and maintain relevant dashboards.\nMaintain reporting standards, methodologies, data definitions, and documentation.\nCoordinate KPI collection, validation, and reporting across Food and Facilities operations.\nPartner with Finance, E15, and operational teams to improve dashboard accuracy and usability.\nDevelop reporting tools and standard procedures that improve transparency and support decision-making.\nMonitor the accuracy of executive and client-facing scorecards, dashboards, and performance reports.\nProject Management & Strategic Initiatives\nCoordinate account projects and continuous improvement initiatives.\nMaintain project plans and timelines.\nTrack project milestones and deliverables\nShort Description\nProject Management & Strategic Initiatives\nCoordinate account projects and continuous improvement initiatives.\nMaintain project plans and timelines.\nTrack project milestones and deliverables.\nCoordinate project meetings and status updates.\nMaintain project document libraries and status reporting.\nSupport implementation of account initiatives and operational improvement projects.\nEscalate risks, delays, and dependencies to account leadership.\nReporting & Administrative Coordination\nPrepare executive presentations, business review materials, scorecards, dashboards, and reporting packages.\nCoordinate the collection and consolidation of information from cross-functional teams.\nPrepare agendas, meeting minutes, and presentation content.\nMaintain reporting templates and document libraries.\nCoordinate distribution of reports and leadership communications.\nMonitor deadlines and deliverables associated with reporting activities, leadership reviews, and account activities.\nPartner with leadership teams on special projects, analysis, and administrative requests.\nPreferred Qualifications\nBachelor’s degree in Business Administration, Finance, Accounting, Project Management, Operations Management, Data Analytics, or related field.\nFive or more years of experience in program management, project management, business operations, financial analysis, compliance, consulting, account management, or a related field.\nExperience supporting PMO functions, account processes, and cross-functional initiatives.\nPMP, CAPM, or equivalent project management certification preferred.\nStrong analytical, organizational, and project management capabilities.\nExperience with financial reporting, budgeting, forecasting, and variance analysis.\nAbility to influence and collaborate effectively across matrixed organizations.\nStrong written, verbal, and executive-level presentation skills.\nApply to ESFM Services today!\nESFM is a member of Compass Group USA\nClick here to Learn More about the Compass Story\nAssociates at ESFM are offered many fantastic benefits.\nMedical\nDental\nVision\nLife Insurance/ AD\nDisability Insurance\nRetirement Plan\nPaid Time Off\nHoliday Time Off (varies by site/state)\nAssociate Shopping Program\nHealth and Wellness Programs\nDiscount Marketplace\nIdentity Theft Protection\nPet Insurance\nCommuter Benefits\nEmployee Assistance Program\nFlexible Spending Accounts (FSAs)\nPaid Parental Leave\nPersonal Leave\nAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,click here or copy/paste the link below for paid time off benefits information.\nhttps://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf\nCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.\nCertain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/\nApplications are accepted on an ongoing basis.\nEurest Services maintains a drug-free workplace.\nReq ID:1582855\nESFM\nJulia Lari","description_format":"text","description_chars":8543,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-19T19:50:05Z"},{"event":"close","at":"2026-10-22T20:23:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 57 · green card filings: 16","filings_12m":57,"filings_prev_12m":52,"green_card_filings_12m":16,"median_offered_wage_usd":107774,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/compass-group-usa-program-manager-account-performance-remote","json_url":"https://alion.io/job/compass-group-usa-program-manager-account-performance-remote.json","meta":{"generated_at":"2026-10-24T19:30:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28607,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1827105},"rest":"https://alion.io/mcp/rest/get_company?id=1827105"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcompass-group-usa-program-manager-account-performance-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcompass-group-usa-program-manager-account-performance-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcompass-group-usa-program-manager-account-performance-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/compass-group-usa-program-manager-account-performance-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcompass-group-usa-program-manager-account-performance-remote"}]}