{"id":946402,"url":"https://alion.io/job/compass-pathways-it-support-engineer","title":"IT Support Engineer","company":{"id":672889,"name":"Compass Pathways","domain":"compasspathways.com","url":"https://alion.io/company/compasspathways","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jersey City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-02-13T21:11:20Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T03:12:18Z","board_verified":true,"closed_at":null,"days_open":262,"trust":{"level":"ghost","repost_count":3,"flags":["stale","repost"],"days_open":262},"description":"Company introduction:\nCompass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to unlocking urgently needed new treatment options in mental health care. \nThe Company is headquartered in London, UK, with a U.S. office in New Jersey. We believe mental health patients deserve the possibility of a better future. Our initial focus is developing COMP360 psilocybin, a proprietary, investigational, synthetic psilocybin treatment under evaluation for treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). COMP360 is a potentially first-in-class treatment and has Breakthrough Therapy designation from the U.S. Food and Drug Administration (FDA), as well as Innovative Licensing and Access Pathway (ILAP) designation in the UK for TRD. \nWe are leading the world’s largest classic psychedelic clinical program in TRD, and building upon that robust foundation, we are executing a late-stage trial evaluating COMP360 for PTSD, another condition with high unmet need. Our goal is to advance treatments that move the field of psychiatry towards treatment options that offer rapid onset and sustained durability with infrequent dosing. - Compass Pathways\nJob overview: \nThe IT Support Engineer will be responsible forworking with internal users in the organization and assisting with audio-visual and IT related setups and issues. \nLocation: On site 2-4 days a week in office at ourJersey City office. \nReports to: Director, End User Services \nRoles and responsibilities \n(Include but are not limited to): \nManage technical tasks related to onboarding and offboarding of Compass users\nAttend the office full time and support end user requests \nTake responsibility for the Zoom Rooms audio-visual technology in every conference room \nOversee and manage a wide variety of digital platforms such as JAMF, Microsoft, & Atlassian products \nLogging service desk tickets from internal employees and working with them to resolve any technical issues \nTroubleshooting and resolving IT hardware and software issues \nCollaborate on projects with cross functional teams as needed \nSupport hardware and software of all end user devices \nSetting up and support end user mobile devices \nVIP support of our senior staff \nAct as Technician on Duty for important US-based conference calls \nCreate high quality AV/IT Documentation resources \nProactively create tasks to improve AV/IT systems and process \nRemain up to date with current technology trends and best practice \nCandidate Profile: \nExcellent issue resolution ability for audio-visual conference rooms, Windows, macOS and mobile devices \nHigh level of understanding of Zoom and audio-visual technology \nGood understanding of corporate mobile device provision and how to solve problems, experience with Intune and JAMF \nHigh level of understanding and experience of Office 365 & Microsoft products \nGood working knowledge of audio-visual hardware, especially Logitech and Zoom technology \nExperience working in IT work management/ticketing systems, Jira service desk experience a plus\nAbility to prioritize workload and involvement with VIP support \nStrong analytical, project management, written and verbal communication skills \nPrevious involvement with on-boarding / off-boarding of employees \nProficient dealing with digital security threats \nExceptional problem-solving skills in high pressure situations \nCompletely self-sufficient and able to work with minimal supervision & support \nAbility to operate independently and in cross-functional teams under uncertainty in an entrepreneurial and rapid growth-oriented\nExperience working in an ITIL environment, including request, incident and change management processes\nStrong alignment with core company mission and values \nCompensation Description (annually):\nOur compensation package for permanent hires includes base salary, discretionary bonus, and equity, alongside our comprehensive benefits offering.\nPlease note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.\nBase salary per annum:\n$75,000—$100,000 USD\nBenefits:\nFor an overview of our benefits package and compensation information, please visit \"Joins us - Our Benefits \".\nThese include flexibility & generous time off, parental & reproductive support, health & medical, mental health & wellbeing and Financial health.\nEqual opportunities: \nReasonable accommodation\n We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know. \nUK applicants\nWe are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability.\nUS applicants\nCompass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law.\nSponsorship:\nUnfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying.\nData Privacy:\nAll data is confidential and protected by all legal and data privacy requirements, please see our recruitment Privacy Notice to learn more about how we process personal data.","description_format":"text","description_chars":5913,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Neurology & CNS Therapeutics"],"lifecycle":[{"event":"open","at":"2026-09-15T21:03:48Z"},{"event":"close","at":"2026-09-17T21:52:28Z"},{"event":"reopen","at":"2026-09-22T12:22:56Z"},{"event":"close","at":"2026-09-23T16:38:12Z"},{"event":"reopen","at":"2026-10-02T19:30:18Z"},{"event":"close","at":"2026-10-05T16:51:59Z"},{"event":"reopen","at":"2026-10-28T19:22:34Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.161,"p_room":0.28,"age_days":262,"expected_fill_days":77,"reasons":["conf:2","repost:3","ghost","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/compass-pathways-it-support-engineer","json_url":"https://alion.io/job/compass-pathways-it-support-engineer.json","meta":{"generated_at":"2026-11-03T06:17:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8767,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672889},"rest":"https://alion.io/mcp/rest/get_company?id=672889"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcompass-pathways-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcompass-pathways-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcompass-pathways-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/compass-pathways-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcompass-pathways-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":946402}},{"tool":"search_jobs","arguments":{"company":"compasspathways.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":946402},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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