{"id":1452923,"url":"https://alion.io/job/compass-sf-bilingual-intake-specialist","title":"Bilingual Intake Specialist","company":{"id":1894593,"name":"Compass SF","domain":"compass-sf.org","url":"https://alion.io/company/compass-sf","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-28T20:20:43Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-29T14:54:07Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"About the organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.\nAbout the team: The Intake Specialist is part of the Compass Family Resource Center team. The Resource Center supports homeless and at-risk families through access to basic goods (diapers, food, clothing), service referrals, case management, job search support, drop-in childcare, and family-centered support groups and classes.\nCompensation: $27 - $31 hourly\nSchedule: Monday - Friday, 9 am - 5 pm\nLocation: 37 Grove St, San Francisco\nOrganizational Core Competencies: Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful\nResponsibilities:\n The Bilingual Intake Specialist will spend most of their time conducting initial intake interviews with families who come to Compass’ office in need of support. During the intake, they determine which programs families are eligible for and provide families with information and referrals. They also work closely with the rest of the Family Resource Center team to ensure that the Center is running smoothly.\nSpecific responsibilities include:\nWelcome families as they arrive at Compass Family Services. Conduct initial assessment to understand their needs, provide information about available services, and guide them through their options within Compass Family Services and in the community. \nScreen families for eligibility across various programs, complete Navigation Forms during drop-in intakes, and provide direct referrals to connect families to resources. \nCollaborate with Office Manager/Receptionist to maintain smooth family flow within the building, ensuring they are directed to the appropriate program. \nTrain and mentor interns and volunteers on intake and drop-in best practices and protocols for family service delivery. \nWork closely with colleagues to assess emerging family needs, identify trends and maintain updated resources and information. \nEnsure accurate, up-to-date records gathered through Navigation Forms, other documents as applicable in Compass' Salesforce database, adhering to best practices in data management. \nOrganize and manage client records/information to support consistency and quality assurance across the team. \nSupport Distribution Center operations including inventory management, restocking, volunteer support, and distribution of basic needs items such as food, diapers, baby wipes, and hygiene products.\nQualifications:\n Fluency or high level of professional proficiency in Spanish and English required\nUnderstanding of trauma-informed care and issues facing homeless families.\nKnowledge of San Francisco social service resources.\nExperience working in crisis situations; ability to assess and de-escalate situations quickly\nStrong computer skills with proficiency in Microsoft programs (Outlook, Word, Excel, etc.). Salesforce experience is a plus.\nOutstanding work habits: strong communication skills, reliable, team-oriented, organized\nDemonstrated commitment to diversity, equity, inclusion and belonging work.\nAble to lift at least 25 pounds (essential for working with a team to handle diaper/food/clothing deliveries).\nCompensation, Benefits and Location:\nSalary range: $27 - $31 per hour, 7.5 hours per day / 37.5 hours per week. Non-exempt.\nPaid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.\nInsurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.\nRetirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.\nLocation: 37 Grove St, San Francisco. Fully on site, no remote days.\nMembership in OPEIU/Local 29 union.\nTo Apply:\nPlease apply through our online application. No phone calls, please.\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Compass embraces the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.\nConsistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.","description_format":"text","description_chars":5328,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-09-29T08:17:37Z"}],"visa":[],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.648,"p_room":0.55,"age_days":30,"expected_fill_days":30,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":false},"html_url":"https://alion.io/job/compass-sf-bilingual-intake-specialist","json_url":"https://alion.io/job/compass-sf-bilingual-intake-specialist.json","meta":{"generated_at":"2026-10-29T16:43:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24980,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1894593},"rest":"https://alion.io/mcp/rest/get_company?id=1894593"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcompass-sf-bilingual-intake-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcompass-sf-bilingual-intake-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcompass-sf-bilingual-intake-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/compass-sf-bilingual-intake-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcompass-sf-bilingual-intake-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1452923}},{"tool":"search_jobs","arguments":{"company":"compass-sf.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1452923},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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