{"id":3227458,"url":"https://alion.io/job/compassion-it-support-specialist-iii","title":"IT Support Specialist III","company":{"id":1798690,"name":"Compassion","domain":"compassion.com","url":"https://alion.io/company/compassion-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false}],"status":"closed","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T07:56:27Z","board_verified":false,"closed_at":"2026-10-27T07:56:27Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"IT Support Specialist III\n\n**This position is based in Nairobi, Kenya**\n\nResume\nThis career professionals role is to deliver advanced IT support to end users in the organization's field offices. This includes project coordination, software implementation and deployment, IT support triage, security, and system backups. At this career level, the incumbent generally conducts IT support implementations and projects independently. He or she may coach and oversee the work of other specialists.\nResponsibilities\nMaintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer. \nActs as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur. \nEffectively uses structured project management systems and tools for monitoring and tracking deliverables and resolving issues, ensuring delivery to the project plan and budget on significant projects. \nCoordinates the implementation of moderately complex, tools, software programs, and services for internal clients and departments. Further analyzes requirements and gathers deliverables to ensure that each implementation and deployment is effectively managed on schedule. \nCooperates with other staff to resolve complex issues and those issues that others cannot resolve; often serving as the last stop internally before seeking external help. \nPerforms hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Applies diagnostic utilities to aid in troubleshooting. \nConducts security assessments of systems and applications to evaluate vulnerabilities. Further, develops, tests, and validates solutions to mediate exploitable conditions on devices such as web servers, mail servers, and intrusion detection systems. \nRestores files or systems by designing, writing and implementing backup and disaster recovery procedures. Compiles and updates procedure documentation as needed. \nProvides high level support in the areas of IT operational infrastructure such as server rooms, hosting maintenance and troubleshooting, networking, and servers. \nMay coach and provide expertise to other professionals and support staff in the information technology discipline. \nFaith\nHas a personal relationship with Jesus Christ. \nCulture\nAccountable for supporting, upholding, and engaging in Compassion's core \"Cultural Behaviors\" in all internal and external communication and relationships. \nRequirements\nBachelor's Degree in related field.\n5 years of experience in managing software and its applications.\n5 years of experience supporting hardware users, such as desk computers and laptops. \nKnowledge of remote access and VPN.\nLeadership skills and team leading collaboration.\nStrong customer service orientation.\nExcellent communication skills and ability to train final users.\nOpen to continuous learning and easily adaptable.\nWorking Environment\nOffice - Standard Office Environment\nPhysical Demands\nSitting, standing, and/or walking for up to 8 hours per day\nTravel Requirements\nMay be required to travel up to 10% of normal schedule","description_format":"text","description_chars":3751,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Kenya","iso":"KE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-25T06:24:36Z"},{"event":"close","at":"2026-10-27T07:56:27Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/compassion-it-support-specialist-iii","json_url":"https://alion.io/job/compassion-it-support-specialist-iii.json","meta":{"generated_at":"2026-10-30T02:37:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3485,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1798690},"rest":"https://alion.io/mcp/rest/get_company?id=1798690"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcompassion-it-support-specialist-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcompassion-it-support-specialist-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcompassion-it-support-specialist-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/compassion-it-support-specialist-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcompassion-it-support-specialist-iii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3227458}},{"tool":"search_jobs","arguments":{"company":"compassion.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3227458},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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