{"id":2500933,"url":"https://alion.io/job/compassmsp-proactive-it-support-engineer","title":"Proactive IT Support Engineer","company":{"id":7877,"name":"CompassMSP","domain":"compassmsp.com","url":"https://alion.io/company/compassmsp","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-23T11:53:37Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T14:16:48Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"We are seeking a skilled Proactive Support Engineer to join our Managed IT Services team. Unlike traditional reactive IT support roles, this position focuses on proactively identifying, investigating, and resolving technical issues, infrastructure deficiencies, vulnerabilities, and security risks across multiple client environments before they impact business operations.The engineer will be responsible for remediating security vulnerabilities, maintaining and updating server and network infrastructure, investigating proactive monitoring alerts, identifying aging/failing hardware, and performing routine maintenance to ensure client environments remain secure, stable, and up to date. Additional responsibilities include conducting technical health checks of client environments, identifying configuration deficiencies, aligning infrastructure with established technical standards and industry best practices, and implementing improvements to overall system performance, security, and reliability.\nThis is a hands-on technical role that requires independent troubleshooting, strong ownership of assigned work, and the ability to manage multiple priorities across different client environments. The engineer will also focus on identifying recurring issues, implementing permanent solutions where possible, and escalating risks that require larger infrastructure changes or project work. The primary objective is to continuously improve the health, security, stability, and standardization of our clients' IT environments while reducing preventable support incidents.\nJOB DUTIES & RESPONSIBILITIES\nSecurity vulnerability remediation\nInfrastructure hardening and best practice implementation\nMicrosoft 365 and Entra ID administration\nActive Directory management\nServer administration and troubleshooting\nFirewall and switch configuration\nAzure and cloud platform support\nPatching, upgrades, and system maintenance\nTechnical implementations, migrations, and configuration changes\nDocumentation and client environment improvement initiatives\nSchedule:8-hour shift\nEvenings\nJOB QUALIFICATIONS\nStrong troubleshooting and administration experience with Windows Server, Active Directory, DNS, DHCP, and Group Policy.\nExperience administering Microsoft 365, including Exchange Online, Entra ID, MFA, InTune and Conditional Access.\nWorking knowledge of networking fundamentals, including TCP/IP, VLANs, VPNs, firewalls, and routing.\nExperience supporting virtualization environments such as VMware ESXi and Microsoft Hyper-V.\nFamiliarity with endpoint management, Windows operating systems, patch management, and security best practices.\nExperience troubleshooting server infrastructure, storage utilization, backups, and monitoring alerts.\nAbility to independently investigate technical issues, identify root causes, and implement effective resolutions.\nStrong organizational skills with the ability to manage multiple tickets and priorities across different environments.\nExcellent technical documentation and communication skills.\nPrevious experience working in a Managed Service Provider (MSP) environment is strongly preferred.\nFamiliarity with RMM and PSA platforms, such as ConnectWise, is preferred.\nPowerShell scripting and automation experience is a plus.\nJOB BENEFITS\nBenefits:Competitive pay\nPaid training\nPay increases\nWork from home\nSupplemental Pay:\nPerformance bonus","description_format":"text","description_chars":3377,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-14T05:50:31Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely 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