Business Operations Associate (Process Improvement & Automation)

We're hiring a motivated Business Operations Associate (Process Improvement & Automation) to bring structure, smart automation, and continuous improvement to how CompassX runs internally.

You'll be the person who spots what's manual, repetitive, or inefficient - and actually fixes it, building the systems and workflows our team runs on. It's a hands-on, high-visibility role with direct exposure to firm leadership and real ownership from day one.

Unfortunately we are unable to provide sponsorship for this role.

What You'll Do

• Hunt down the manual, repetitive, clunky processes nobody's had time to fix - and build the automation or system that finally kills them. This is the heart of the role.
• Turn tribal knowledge into real documentation and lightweight automations, so good processes don't live in one person's head.
• Own our CRM like it's your product - keep it clean, current, and push it actually to work harder for the team.
• Take the recurring busywork off our leaders' plates - scheduling, research prep, documentation - so they can focus on what only they can do.
• Run point on contractor onboarding and offboarding end-to-end, making sure nothing gets missed.
• Spot where a spreadsheet, template, or shared doc could replace a scramble - and build it before it's needed.
• Partner with the team to standardize how we track, tag, and organize information, so nothing lives only in someone's inbox or memory.
• Pilot new tools (AI-assisted or otherwise) that make the team faster, and roll out the ones that stick.

What You'll Bring

• 1+ year of experience in operations, process improvement, or a similar hands-on support role - new grads strongly encouraged to apply.
• A genuine curiosity for how things work and a habit of fixing what's inefficient, even if nobody asked.
• Comfortable using (or quickly learning) a CRM, spreadsheet tools, and lightweight automation tools (e.g., Zapier, Make, or similar).
• Excellent written communication - comfortable documenting processes clearly and drafting internal messages.
• Highly organized, reliable, and detail-oriented - you like building systems and keeping them running.
• A confident and diplomatic communicator - you'll be reminding senior leaders to follow through on commitments, tactfully and persistently.
• Takes initiative without being asked, identifies opportunities, and moves work forward independently.
• Comfortable operating in ambiguity, shifting priorities, and quickly learning new tools or approaches.

Why CompassX

• A front-row seat to how a consulting firm builds its from the ground up. You'll help shape it, not just execute someone else's playbook.
• Direct, regular access to firm leadership and real ownership over a function they depend on.