{"id":1116993,"url":"https://alion.io/job/compeer-financial-manager-contact-center","title":"Manager Contact Center","company":{"id":672966,"name":"Compeer Financial","domain":"compeer.com","url":"https://alion.io/company/compeer","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Mankato, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75600,"max":114200,"currency":"USD","period":"year","gross":null,"usd_annual":114200},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-22T15:08:41Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T21:57:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Empowered to live. Inspired to work.\nCompeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.\nHow we support you:\nHybrid model - up to 50% work from home\nFlexible schedules including ample flexibility in the summer months\nUp to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)\nBenefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP\nVacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off\nLearning and development programs\nMentorship programs\nCross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)\nProfessional membership/certification reimbursement and more!\nCasual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.\nTo learn more about Compeer Financial visit www.compeer.com/careers. \nThis position offers a hybrid work option up to 50% remote and is based out of the Mankato, MN office location.\nThe contributions you will make: \nThis position provides leadership by overseeing the day-to-day operations of Contact Center team members who are responsible for delivering high quality client service to incoming callers. The incumbent \nassists in providing strategies to improve the client service experience, maintaining client satisfaction crucial for driving business revenues and reaching profitability goals\nA typical day: \nLeadership\nChampions the brand; serves as a role-model for the vision, mission and values of the organization. Supports Compeer’s strategic initiatives.\n\nSupports Compeer’s strategic initiatives through their actions, words and participation in projects.\nCollaborates with leadership in defining the Compass team’s goals, priorities and service standards.\nPartners with other teams to develop and nurture the team relationship model. Collaborates with other Compeer leaders and works closely with their teams to service client relationships.\nAdvocates and initiates changes to department policies and procedures to improve productivity and client satisfaction.\nLeads and participates in strategic projects.\nProactively responds to escalated client situations. Resolves client issues.\nTeam Management\nProvides clear and timely communication and feedback to all team members on expectations and goals.\nEstablishes and develops guidelines to ensure the team provides a consistent quality level of service, which is timely, thorough and responsive to all clients. Tracks and monitors calls.\nEnsures team adheres to established standards, practices and procedures, including compliance.\nProvides daily oversight and work direction to team in assisting client callers with a number of account issues and questions including money movement and support of Compeer’s digital products and services. \n\nProvides daily oversight and work direction to the team on specialty work done within Compass.\nSelects, develops, motivates, coaches, and evaluates, trains and rewards department team members.\nPromotes a positive work environment that leverages the talents and abilities of team members in achieving organizational and team goals.\nInforms team and executes changes in policy and procedures.\nDetermines and effectively communicates performance standards and development plans and assesses performance against standards.\nOrganizes and conducts team meetings.\nApproves team member time off and timesheets.\nThe skills and experience we prefer you have: \nBachelor’s degree in business administration, marketing, or related field or an equivalent combination of education and experience sufficient to perform the essential functions of the job.\n7 years of experience in a contact or call center for a financial institution.\nThree to five years of supervisory experience preferred.\n Advanced knowledge of Compeer Financial’s products and services desired.\nAdvanced knowledge of farming operations and agriculture, along with basic accounting principles and procedures.\nAdvanced knowledge of loan processing and servicing in a financial lending environment.\nStrategic and innovative.\nLeadership skills to select, evaluate, engage, motivate, mentor, train, delegate, reward and lead team members.\nStrong listening, written and verbal communication skills, with ability to communicate at all levels of the organization.\nSkill in developing and maintaining interpersonal relationships.\nStrong problem solving, decision making and organizational skills.\nStrong computer skills, including MS Office applications, customer relationship management (CRM) programs and client databases.\nAttention to detail and accuracy.\nFlexible and adaptable to changing situations.\nAbility to multi-task in a fast-paced environment.\nAbility to work independently and collaboratively with other teams to achieve goals, grow business and service all aspects of client needs.\nHow we will take care of you:\nOur job titles may span more than one career level (associate, senior, principal, etc.). The actual title and base pay offered is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role is eligible for variable compensation and other benefits.\nBase Pay\n$75,600—$114,200 USD\nCompeer Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nMust be authorized to work for any employer in the United States. Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.\nClick here to view federal employment laws applicable for applicants.","description_format":"text","description_chars":6262,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Certification reimbursement","Flexible schedule","Hybrid work","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-22T16:37:22Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":114200,"is_top_pay":true},"html_url":"https://alion.io/job/compeer-financial-manager-contact-center","json_url":"https://alion.io/job/compeer-financial-manager-contact-center.json","meta":{"generated_at":"2026-09-23T23:43:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}