{"id":2054320,"url":"https://alion.io/job/comply-customer-success-manager","title":"Customer Success Manager","company":{"id":2719055,"name":"Comply","domain":"comply.com","url":"https://alion.io/company/comply-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":66000,"max":82500,"currency":"USD","period":"year","gross":null,"usd_annual":82500},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-11T17:03:48Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-15T03:11:39Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"Who Are We:\nComply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence.\nComply serves thousands of global financial services clients including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs.\nTo learn more about Comply, visit comply.com\nAbout the Role:\nThousands of Comply customers rely on us to run and scale their complianceprogramsandyou’llbe the person making sure they get real value from day one. As aCustomer Success Manager on our Scale Team,you’llown the digital, one-to-many customer experience for our largest base of customersbydesigning the programs, content, and touchpoints that driveadoption atscale.It’sa builder’s role with a lot of autonomy, high visibility with our Product and Sales teams, and a clear path togrowwithin the organization.\nYou’lllove this role if you’reenergized by both helping customers and building the systems that helpmanyof them at once. The right person for this role isanalytical, a strong writer, andsomeonewho’drather create a playbook than inherit one.\nWhatyou’llDo:\nOwn the digital customer journey for a high-volume book of accounts, delivering the right touch at the right moment using data-driven programs.\nDrive product adoption and value realization across the lifecycle, from onboarding through renewal and expansion.\nMonitor customer healthincludingusage, key metrics, milestones, and NPS and act early on risks and growth opportunities.\nReduce churn and surface expansion by prioritizing proactive outreach where it matters most.\nBuild and iterate on scalable content and campaigns (in partnership with Customer Education) that automate and elevatethe customerexperience.\nRun engaging group sessions(iewebinars, office hours, and optimization calls).\nBe the voice of the customer: feed product and process insights back to Product, Sales, and leadership.\nWhat Success Looks Like in your first 90 Days:\nYou knowComply’sproductscoldand can map each capabilitytoa customer goal.\nYou’vetaken ownership of your book andestablisheda data-driven cadence of proactive touchpoints.\nYou’veshipped or improved at least onescaledprogram (a campaign, resource, or automation) thatmovesan adoption metric.\nWhatYou’llBring\n2+ years of experience in a customer-facing role (account management, support, or project management experience) for a software company, or equivalent experience. \nComfort with data: you can pull, interpret, and act on customer metrics to influence decisions.\nExcellent written and verbal communication\nComfortability using and learning new software(CRMs, spreadsheets, support,automationand presentation software). \nAbility to analyze information, make connections, anddemonstratedeep-level thinking \nStrong project management skills with theknow-howto prioritize, multi-task, and perform effectively under pressure \nExperience working with cross-functional teams (Marketing, Finance, Product, Sales, Support) to provide Voice of the Customer \nFamiliarity with the financial services or compliance industry\nUnderstanding of howto partner across Marketing, Sales, Product, Sales,Financeand support\nThe all-in total compensation for this role is$66,000 and$82,500, and is specific to the United States. A reasonable estimate of the base salary range would be$60,000 - $75,000 plus applicable bonus/benefit offerings, etc., as those similarly situated within the Company. It takes into account a wide range of factors that are considered in making compensation decisions, including, but not limited to, skill sets, training, licensure and certification, and experience.\nTo learn more about our values, mission and the wide-range of perks offered to employees at Comply,visithttps://www.comply.com/careers/.\nComply is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.\nApplicants must be authorized to work for any employer in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time.\nComply is aware of scammers posing as Comply employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.","description_format":"text","description_chars":4813,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Wealth Management & Financial Advisors","Information Security","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-07T22:55:37Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.44,"p_room":0.28,"age_days":63,"expected_fill_days":30,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":82500,"is_top_pay":true},"html_url":"https://alion.io/job/comply-customer-success-manager","json_url":"https://alion.io/job/comply-customer-success-manager.json","meta":{"generated_at":"2026-10-15T04:12:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6039,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2719055},"rest":"https://alion.io/mcp/rest/get_company?id=2719055"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomply-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomply-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomply-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/comply-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomply-customer-success-manager"}]}