Customer Support Representative (PST)

Who Are We:

Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence.

Comply serves thousands of global financial services clients including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs.

To learn more about Comply, visit comply.com

The Role:

Comply is looking for a polished, empathetic Customer Support Representative to help take our highly-rated support experience to the next level. You’ll be the person customers count on - activating new accounts, troubleshooting issues, and making sure every interaction leaves them better off. You’ll also be their advocate inside Comply, working daily with our Technical Support and Product teams to represent customer needs.

You’ll love this role if you lead with a “How can I help?” mindset, problem-solving comes naturally, and you thrive in a fast-paced environment. It’s a great launchpad: strong performers grow into Senior Support, QA, Onboarding, and CX roles.

Schedule

This is a West Coast-hours role. You’ll pick one standard weekday shift (all times PST):

• West Coast Shift 1: 9AM(PST) -5PM(PST) Monday through Friday.
• West Coast Shift 2: 12PM(PST)- 8PM(PST) Sunday through Thursday.
• West Coast Shift 3: 9AM(PST)-5PM(PST) Monday through Thursday, and 1:00PM-9:00PM (PST) on Friday.

Occasional evening, weekend, or holiday coverage may be required. Overtime will be provided!

What You’ll Do:

• Set up and configure new client accounts in the Comply platform, managing activations to hit deadlines.

• Respond promptly to customer inquiries and keep satisfaction high - answering questions, updating clients on status, and troubleshooting issues.
• Prioritize and manage incoming support cases in our case-tracking system in a high-volume environment.

• Review and interpret data from various sources, catch discrepancies, and upload it accurately into the platform.

• Partner daily with Technical Support and Product Development to represent customers’ immediate and long-term needs.

• Juggle multiple projects and priorities without dropping details.

• Manage multiple projects simultaneously, prioritize tasks, and reach deadlines.

• Provide efficient productivity and exceed client’s expectations for support.

What Success looks like in your first 90 days:

• You know the Comply platform well enough to activate accounts and resolve common issues independently.

• You’re managing your case queue confidently and hitting response and satisfaction targets.

• You’ve flagged at least one process or product improvement from what you’re hearing on the front line.

What You’ll Bring:

• 0-3 years of work experience; Bachelor’s degree or equivalent experience.

• A major in Accounting, Finance or Economics preferred

• Excellent customer-facing communication, written and verbal.

• Strong troubleshooting, analysis, and resolution skills.

• Ability to accurately analyze and interpret data.

• Exceptional organization and time management; comfortable prioritizing multiple projects.

• Willingness to work the West Coast schedule above, including occasional evenings/weekends/holidays.

Nice to Haves:

• Previous experience in high-volume call or customer support environments.

• Experience with Salesforce (or another CRM), SaaS technology, MS Office and software support.

The all-in total compensation for this role is$49,500 and$55,000, and is specific to the United States. A reasonable estimate of the base salary range would be$45,000 - $50,000 plus applicable bonus/benefit offerings, etc., as those similarly situated within the Company. It takes into account a wide range of factors that are considered in making compensation decisions, including, but not limited to, skill sets, training, licensure and certification, and experience.

To learn more about our values, mission and the wide-range of perks offered to employees at Comply,visithttps://www.comply.com/careers/.

Comply is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.

Applicants must be authorized to work for any employer in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time.

Comply is aware of scammers posing as Comply employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.