{"id":1322386,"url":"https://alion.io/job/comply365-customer-delivery-manager","title":"Customer Delivery Manager","company":{"id":2797839,"name":"Comply365","domain":"comply365.com","url":"https://alion.io/company/comply365","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beloit, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":112000,"max_usd":234000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":510},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-12T09:24:51Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"About Comply365\nComply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and Rail. We provide a powerful combination of expertise and products underpinned by unified best practices, empowering airlines, rail, and defense organizations with the most comprehensive product portfolio to elevate operational excellence, and transform safety management and training, with closer integration of data across these domains. Comply365 ensures our customers' teams and assets are always geared for peak operational performance and unlocks unparalleled financial and operational gains through more streamlined, robust, and agile operations.\nAbout the role\nWe are looking for a Customer Delivery Manager to join our Delivery team in the US. This role will support customers throughout their implementation journey, helping them successfully adopt and get value from our SaaS solutions.\nThe ideal candidate is customer-focused, organized, and comfortable understanding business needs, configuring solutions, and delivering effective customer training.\nThis role is hybrid to our Beloit, WI office with the expectation of attending the office 3 days per week.\nKey Responsibilities\nLead customer implementations and onboarding from planning through go-live.\nUnderstand customer needs and help define and build solutions using our SaaS platform.\nConfigure the system based on customer requirements and best practices.\nDeliver customer training and enablement to ensure successful adoption.\nWork closely with customers to resolve challenges and drive successful outcomes.\nCollaborate with Product, R&D, Support, and other teams to deliver customer solutions.\nIdentify opportunities to improve the implementation and customer experience.\nWhat we're looking for\nExperienced in SaaS implementation, customer delivery, consulting, training, or a similar customer-facing role.\nLearning new technologies quickly.\nStrong communication, presentation, and customer-facing skills.\nOrganized, proactive, and comfortable managing multiple priorities.\nStrong problem-solving and interpersonal skills.\nAviation or aerospace experience is an advantage as well as knowledge of the FOX Training Management System.\nWillingness to travel internationally, approximately one week per month.\nWhy come aboard?\nUnlimited PTO\nFlexible work environment\nPaid Holidays\n401(k) plan with company\nComprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA)\nPaid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver) match\nAmple learning and development opportunities\nEmployee referral bonus\nComply365 is a global company, and our success draws upon our employees' diverse viewpoints, skills, and experiences. 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