{"id":241147,"url":"https://alion.io/job/composio-founding-customer-success-manager","title":"Founding Customer Success Manager","company":{"id":48368,"name":"Composio","domain":"composio.dev","url":"https://alion.io/company/composio","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"D","score":52,"open_postings":25,"ghost_share":0.8,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Composio","optional":false},{"name":"GitHub","optional":false},{"name":"Gmail","optional":false},{"name":"HubSpot","optional":false},{"name":"Notion","optional":false},{"name":"Salesforce","optional":false},{"name":"Vercel","optional":false}],"status":"live","first_seen_at":"2026-06-01T16:11:12Z","employer_posted_date":"2026-06-01","last_verified_at":"2026-11-01T16:00:17Z","board_verified":true,"closed_at":null,"days_open":153,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":152},"description":"At Composio, we are building infrastructure that allows agents to communicate with the tools you use for work including Github, Gmail, Notion, Salesforce, etc. We are a small team of engineers wrangling problems from context to search, that help us provide the most capable bridge between your agents and your tools.\nWe raised a $25M Series A from Lightspeed with some incredible angels like Guillermo Rauch (CEO of Vercel), Dharmesh Shah (CTO of Hubspot), Gokul Rajaram. Beginning of this year we 3x our ARR, our customers range from your friends in the YC batch to Wabi, Glean, Zoom and many more.\nOur largest customers are betting meaningful parts of their AI infrastructure on Composio. As our founding Customer Success Manager, you will own a book of high-value enterprise and growth accounts, build the relationships that turn customers into champions, and create the CS playbooks that scale with us.\nWhat you'll do?\nmanage a book of Composio's largest enterprise and growth accounts as their primary point of contact and internal advocate\n\nlead structured onboarding so customers reach value quickly with clean technical integration and clear success metrics\n\ndrive deep product adoption across teams, integrations, and workflows\n\nown NRR for your book: identify expansion opportunities, lead renewal conversations, and partner with AEs on upsells and cross-sells\n\nbuild executive relationships across champions, economic buyers, and technical decision-makers\n\nserve as the voice of the customer internally by bringing product gaps, friction points, and patterns directly to product and engineering\n\nrun a structured QBR cadence with top accounts to review usage, align on roadmap, and surface strategic opportunities\n\nbuild the CS playbook from scratch: onboarding frameworks, health scoring, escalation protocols, and renewal processes\n\npartner with Support to ensure enterprise customers receive fast, high-quality resolution on technical issues\n\n\"Must haves\"\nif you are very good, nothing is a must per-se\n4-7 years in Customer Success, Technical Account Management, or Solutions roles at a developer tools, infrastructure, or API-first SaaS company\n\nproven track record owning NRR and renewals for enterprise accounts - you have grown a book, not just maintained one\n\ntechnical fluency: you can understand APIs, SDKs, auth, integrations, agent workflows, and customer architecture well enough to be useful\n\nexcellent relationship management across technical champions, executives, and cross-functional internal teams\n\nstrong written communication and operating cadence: crisp recaps, useful QBRs, clean escalation notes, and no loose threads\n\nbuilder mindset: you are excited to create the first CS systems instead of inheriting mature ones","description_format":"text","description_chars":2752,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Integration & API Management","AI Development Tools"],"lifecycle":[{"event":"open","at":"2026-09-05T10:28:59Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.15,"p_room":0.28,"age_days":152,"expected_fill_days":30,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/composio-founding-customer-success-manager","json_url":"https://alion.io/job/composio-founding-customer-success-manager.json","meta":{"generated_at":"2026-11-01T18:44:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28660,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48368},"rest":"https://alion.io/mcp/rest/get_company?id=48368"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomposio-founding-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomposio-founding-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomposio-founding-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/composio-founding-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomposio-founding-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":241147}},{"tool":"search_jobs","arguments":{"company":"composio.dev","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":241147},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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