{"id":1617935,"url":"https://alion.io/job/composites-one-customer-service-representative","title":"Customer Service Representative","company":{"id":1982317,"name":"Composites One","domain":"compositesone.com","url":"https://alion.io/company/compositesone","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":426},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-09-25T16:04:44Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-06T02:04:03Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Begin your Composites One career today!\nPosition Overview: \nAs a Customer Service Representative, you will provide excellent care for our customers by serving as their primary point of contact. You will respond to customer inquiries, ensure accurate order entries, provide non-technical problem resolution, anticipate customer needs and perform general organizational support. You will maintain customer accounts and coordinate communication on active and back-orders, which requires analysis of customer needs and a cross-functional partnership with the other Customer Service and/or Technical Teams to ensure we meet customer expectations.\nKey Responsibilities:\nEffectively facilitate the order fulfillment process in a manner that promotes building and maintaining positive, effective relationships with customers and Team Members.\nEnsure timely and accurate order entry to achieve on-time delivery for stocked and non-stock items\nComplete customer quotes\nRespond to inquiries received through phone, email, chat, B2B and/or written correspondence from customers and Team Members\nResolve billing and order issues\nOversee new customer and new item set-up following internal processes\nMonitor customer inventory and alert the sales and procurement functions when adverse stocking levels occur\nDevote the time necessary to fully understand customers’ business; display a genuine interest in each customer’s specific business needs, including product stocking requirements/forecasts, document support, etc. \nMaintain accurate customer pricing in the ERP system; confirm price supports and update records accordingly, provide basic price quotes while adhering to target margin guidelines, collaborating with Sales Reps and Sales Managers.\nCollect the necessary information from customers, buyers, and sales reps to provide the Price Support Team with the relevant data to input and maintain pricing and customer product usage information in the ERP System. \nCommunicate with the Sales and Price Support Teams when necessary to confirm all pricing (including price support) and update all records accordingly. \nUtilize internal communication methods to effectively communicate across all functions. \nUnderstand basic product knowledge to support customers and engage sales reps and technical support when appropriate.\nLeadership and Communication:\nEffectively communicate with all customers and Team Members to serve as liaison between all parties involved in the order fulfillment process. \nImmediately and actively communicate all special requests, modifications to orders, backorders and shipping delays or canceled orders to appropriate customers and team members. \nCollaborate effectively with Team Members to provide seamless service to customers. \nExpected Skills and Qualifications:\n3+ years related experience and/or training in a non-retail customer service environment\nFamiliar with standard concepts, practices and procedures related to customer service\nHigh school diploma, G.E.D. or equivalent\nProficient in MS Office, including Word and Excel\nAbility to learn internal database and software systems\nTravel: Up to 5%\nAdditional Preferred Skills and Qualifications:\nExperience in a business-to-business account support and distribution role\nSharePoint, Outlook, and Teams experience\nAssociate's degree in a business-related field \nPre-Employment Requirement:\nEmployment offers are contingent upon successful completion of a drug screen and background check. This requirement is especially critical for safety-sensitive roles.\nDiscover a Fulfilling Career:\nAt Composites One, our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth.\nWe believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit. Join us and be part of a Team where your hard work and dedication are valued, and together, we achieve great things.\nRespect, Teamwork, and Communication are Woven into our Core Values:\nOur guiding principle of Respect, Teamwork, and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to make a positive impact for our Customers, our Team, and the world around us.\nBenefits:\nExplore our comprehensive health, retirement, wellness, and professional growth programs in detail here.\nCommitment to Diversity, Equity, and Inclusion:\nAt Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.\nADA Accommodations:\nAccommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at .","description_format":"text","description_chars":5130,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual bonuses","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advanced Materials","Materials Science & Nanotechnology","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-01T20:38:15Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.886,"p_room":1,"age_days":9,"expected_fill_days":30,"reasons":["conf:0","urgency","win:early"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/composites-one-customer-service-representative","json_url":"https://alion.io/job/composites-one-customer-service-representative.json","meta":{"generated_at":"2026-10-06T02:31:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3868,"day_limit":5000,"remaining_today":1132,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1982317},"rest":"https://alion.io/mcp/rest/get_company?id=1982317"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomposites-one-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomposites-one-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomposites-one-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/composites-one-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomposites-one-customer-service-representative"}]}