{"id":2460888,"url":"https://alion.io/job/compu-dynamics-service-coordinator","title":"Service Coordinator","company":{"id":2559546,"name":"Compu Dynamics","domain":"compu-dynamics.com","url":"https://alion.io/company/compu-dynamics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":68,"open_postings":19,"ghost_share":0.526,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chantilly, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":8841},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T16:45:29Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T05:46:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Compu Dynamics, we don’t just build infrastructure-we create the backbone of the digital future. As North America’s premier technology infrastructure design-build partner, we design, construct, and maintain mission-critical data centers for some of the world’s most innovative companies. With roots in one of the fastest-growing data center markets in the world, our growth is as intentional as our impact.\nJob Summary\nThe Service Coordinator runs scheduling, dispatch, and customer schedule communications for the Company’s service division. This role owns the service schedule: routing incoming service calls to the right team, scheduling in advance, dispatching technicians, handling emergency dispatches and last minute changes, keeping customers in the loop, and working with our superintendents, and Testing Lead to make sure manpower is allocated where it is needed most. The Service Coordinator also coordinates with service team members, including the Superintendents and account manager on special logistics and equipment for service projects and makes sure every technician has building access arranged before they arrive on site.\nEssential Functions\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nService Call Intake, Dispatch, and Customer Communication\nManage incoming service calls and route them to the right team based on the type of work, urgency, and customer.\nManage technician dispatch and make sure every dispatch goes out with complete job information.\nCommunicate directly with customers to set up service and testing schedules, confirm visits, and keep customers in the loop at all times.\nHandle last minute changes in technicians and schedules, and coordinate last minute details between technicians and customers so the right technicians are in the right place at the right time.\nSet priorities when demand is higher than capacity, and work with the superintendents to decide what moves when schedules conflict.\nHandle emergency dispatches and make sure after hours calls are covered and dispatched quickly.\nScheduling and Manpower Resourcing\nOwn the service schedule and keep it accurate so everyone knows where every technician is committed.\nBuild advance schedules for preventative maintenance, testing, and service work in coordination with the overall technician schedule and each customer's schedule.\nSend schedule reminders to superintendents, technicians, and customers a few weeks before each job, and again a few days before.\nConfirm every upcoming job is on the dispatch calendar days before it starts, with technicians, access, and job information in place.\nWork with the General Superintendent, superintendents, and the Testing Lead to assign technicians based on their technical capabilities and allocate manpower across service calls, projects, and testing work.\nSet the weekly manpower schedule, balancing day to day service call demand against project commitments.\nSpot resource conflicts and capacity gaps ahead of time and raise them before they affect customers.\nProject Logistics Planning\nPlan the logistics for service projects, including equipment, lifts, rentals, and tools.\nCoordinate delivery and staging timing so crews show up with everything they need to start work.\nWork with our operations support team on materials and vendor timing that affect the project schedule.\nSite Access and Security Coordination\nArrange building access for technicians before every job, making sure site security has them on the access list for that specific day.\nManage badge requests, issuance, and returns in line with each customer's security requirements.\nStay current on each site's access procedures and make sure the team follows them every time.\nQualifications and Skills\nStrong scheduling and resource planning skills across many jobs and people at once.\nCalm, decisive, and organized when priorities shift quickly.\nClear communication with technicians, superintendents, account managers, and customers, including by phone and email when schedules change.\nComfortable working in scheduling, ERP, and CRM systems.\nUnderstanding of field service work and what crews need to execute a job.\nRequired Education and Experience\n5+ years in service operations, dispatch, or field service coordination. HVAC, electrical, or facilities services preferred.\nExperience managing schedules and manpower across multiple crews or teams.\nExperience with work order, ERP, or scheduling systems. NetSuite, HubSpot, Procore, or Corrigo preferred.\nFamiliarity with data center or secure facility access requirements preferred.\nWork Environment and Physical Demands\nThis role works mainly in the office using standard office equipment like computers, phones, and copiers, with occasional visits to customer sites and project locations. It is a fast paced coordination role with daily contact across the service team. Supporting emergency coverage may occasionally require flexibility outside standard business hours. Duties occasionally require standing, walking, sitting, using hands and arms, and lifting up to 20 pounds.\nCompu Dynamics Pay Range\n$65,000—$90,000 USD\nCompu Dynamics offers a comprehensive benefits package that supports the health, well-being, and growth of our team members. Full-time employees are eligible for:\nMedical, Dental, and Vision Insurance - effective the first of the month following hire, with plans currently offered through Cigna.\n\n401(k) Retirement Plan - automatic enrollment at 3% on your date of hire; company match up to 4% (with a 7% contribution needed to receive the full match), plus profit-sharing opportunities.\n\nEmployer-Paid Life Insurance - coverage equal to 1x your salary.\n\nShort-Term Disability (STD) - fully paid by Compu Dynamics.\n\nVoluntary Benefits - including Long-Term Disability, supplemental life insurance (employee, spouse, children), Accident, Critical Illness, and Hospital Indemnity coverage.\n\nPaid Time Off (PTO) - accrue up to 160 hours (4 weeks) annually, beginning after 60 days of employment.\n\nPaid Holidays - 7 company-observed holidays plus a floating holiday.\n\nBirthday Time Off - 8 hours of paid time off during your birthday month.\n\nPaid Parental Leave - 8 weeks maternity leave and 2 weeks paternity leave, concurrent with FMLA.\n\nVolunteer Time Off (VTO) - 40 hours annually for community service.\n\nBoot Reimbursement - up to $150 annually, available from your first day.\nTool Reimbursement - $250 annually, available after 60 days.\n\nTuition Reimbursement - up to $5,000 annually for approved educational programs.\n\nCompu Dynamics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. \nCompu Dynamics complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.\nCompu Dynamics expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Compu Dynamics employees to perform their expected job duties is absolutely not tolerated.","description_format":"text","description_chars":7638,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","IT Infrastructure & Networking Services","Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-13T17:21:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","win:early"],"computed_at":"2026-10-14T05:52:36Z"},"pay":null,"html_url":"https://alion.io/job/compu-dynamics-service-coordinator","json_url":"https://alion.io/job/compu-dynamics-service-coordinator.json","meta":{"generated_at":"2026-10-14T05:52:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7436,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2559546},"rest":"https://alion.io/mcp/rest/get_company?id=2559546"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcompu-dynamics-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcompu-dynamics-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcompu-dynamics-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/compu-dynamics-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcompu-dynamics-service-coordinator"}]}