{"id":1031421,"url":"https://alion.io/job/compugroup-medical-operations-analyst","title":"Operations Analyst","company":{"id":9206,"name":"CompuGroup Medical","domain":"cgm.com","url":"https://alion.io/company/compugroup-medical","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":39,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2162},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-06-10T00:00:00Z","employer_posted_date":"2026-06-10","last_verified_at":"2026-11-01T16:53:41Z","board_verified":true,"closed_at":null,"days_open":145,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":145},"description":"Create the future of e-health together with us by becoming an Operations Analyst\nAt CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.\nYour Contribution:\nMonitor clearinghouse operations daily to ensure all incoming and outgoing transactions are processed smoothly.\n\nCollaborate with the team lead to define requirements for new tools and process enhancements.\n\nParticipate in a daily 15-minute scrum meeting to review completed tasks, planned activities, and any impediments.\n\nProvide support via phone, email, and remote sessions.\n\nCommunicate effectively with third parties to gather information, clarify requirements, and address questions.\n\nRespond to support tickets promptly and ensure timely resolution.\n\nAssist first-level support with issue resolution as needed.\n\nManage customer communications related to maintenance windows and support updates using the customer communication tool.\n\nYour Qualification:\nMinimum 3 years of experience in the healthcare industry.\n\nEDI transactional knowledge and experience.\n\nPrevious experience working in a clearinghouse environment or a payer environment.\n\nStrong interpersonal skills with the ability to build, maintain, and enhance customer relationships.\n\nExceptional attention to detail and accuracy.\n\nProficient in using database queries and analyzing results in Excel to identify patterns, gaps, and opportunities for improvement.\n\nAbility to learn and navigate server logs effectively.\n\nAble to manage stressful situations and meet tight deadlines effectively.\n\nSelf-motivated with the ability to plan and execute responsibilities with minimal supervision.\n\nLocation: Columbia, South Carolina\nWhat you can expect from us:\nPurpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.\n\nEqual Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.\n\nCareer Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.\n\nSecurity: We offer a secure workplace in a crisis-proof market.\n\nAll-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.\n\nWork environment: Modern workplaces, flexible working hours, hybrid work options and much more.\n\nConvinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.\n We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. 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