{"id":114473,"url":"https://alion.io/job/compugroup-medical-software-support-specialist-2","title":"Software Support Specialist","company":{"id":9206,"name":"CompuGroup Medical","domain":"cgm.com","url":"https://alion.io/company/compugroup-medical","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":39,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richardson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-02-04T00:00:00Z","employer_posted_date":"2026-02-04","last_verified_at":"2026-10-27T08:40:07Z","board_verified":true,"closed_at":null,"days_open":265,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":265},"description":"Create the future of e-health together with us by becoming a Software Support Specialist\nAt CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.\nYour Contribution:\nResponds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.\n\nResponds to all customer and leadership requests in a professional, courteous, and respectful manner.\n\nConsults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.\n\nCreates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.\n\nAnalyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.\n\nLearns core task set for all features of assigned CGM software products and passes applicable exams.\n\nClearly documents customer tickets in the CRM system and follows the processes established for CRM use.\n\nYour Qualification:\nMust be available between the hours of 8AM - 8PM EST Monday through Friday.\n\nMinimum of 1 year customer service experience.\n\nKnowledge of Practice Management (PM), medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support.\n\nAbility to manage multiple tasks and thrive in a high call volume, fast paced environment.\n\nAbility to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.\n\nAbility to independently perform research using resources such as the internet and procedure manuals.\n\nWhat you can expect from us:\nCompensation: Position Hourly Range: $18-$20 per hour\n\nPurpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.\n\nEqual Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.\n\nCareer Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.\n\nSecurity: We offer a secure workplace in a crisis-proof market.\n\nAll-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.\n\nWork environment: Modern workplaces, flexible working hours, hybrid work options and much more.\n\nConvinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.\n We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.","description_format":"text","description_chars":3213,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Practice Management Software"],"lifecycle":[{"event":"open","at":"2026-02-04T00:00:00Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.166,"p_room":0.28,"age_days":265,"expected_fill_days":69,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/compugroup-medical-software-support-specialist-2","json_url":"https://alion.io/job/compugroup-medical-software-support-specialist-2.json","meta":{"generated_at":"2026-10-27T09:22:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10479,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9206},"rest":"https://alion.io/mcp/rest/get_company?id=9206"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcompugroup-medical-software-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcompugroup-medical-software-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcompugroup-medical-software-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/compugroup-medical-software-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcompugroup-medical-software-support-specialist-2"}]}