{"id":2723578,"url":"https://alion.io/job/compusafe-data-systems-it-supporter","title":"IT-Supporter","company":{"id":3900973,"name":"CompuSafe Data Systems","domain":"compusafe.de","url":"https://alion.io/company/compusafe-data-systems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":71},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-16T12:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-16T12:00:00Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"Seit 1989 bietet die CompuSafe Data Systems AG maßgeschneiderte IT-Services und IT-Transformation für Unternehmenskunden in langfristigen, partnerschaftlichen Geschäftsbeziehungen. Unser tiefes Verständnis der geschäftlichen Bedürfnisse und Prozesse unserer Kunden macht es uns möglich, zielgenaue Lösungen für deren komplexe Herausforderungen anzubieten.\nIm Rahmen unserer IT-Services und Transformation erbringen wir Leistungen entlang der Wertschöpfungskette Consult-Design-Build-Operate-Manage (CD-BOM). Schwerpunkte bilden unter anderem Projektmanagement sowie Unterstützung bei Applikations- und Rechenzentrumsbetrieb. Weitere Leistungsfelder und Kompetenzen sind die Ablösung von Legacy Applications oder der Umstieg auf 5G. Schwerpunktthemen wie ITSM/ServiceNow haben wir in Practices organisiert: Expertise verbindet sich mit Operational Excellence.\nZentrales unterstützendes Element bei all unseren Leistungen ist die IT-Workforce Transformation. Damit adressieren wir auch das Problem des immer größer werdenden Fachkräftemangels bei uns und unseren Kunden.\nBei allen Projekten und Services legt CompuSafe größten Wert auf Rechtssicherheit und Compliance.\nBei uns spielen Geschlecht, sexuelle Orientierung, Herkunft, Hautfarbe, Glaube, Alter etc. keine Rolle. Was für uns wirklich wichtig ist, sind Menschen, die Freude an ihrer Arbeit haben, leidenschaftlich für ihre Interessen eintreten und für die gegenseitiger Respekt und Wertschätzung ebenso bedeutend sind wie für uns.\nIT-Supporter\nDurchführung des Onsite- und Remote-Supports\nKoordination der Vorbereitung, Ausgabe, Wartung, Rücknahme und Entsorgung unserer Hardware wie Laptops und Peripherie\nAnnahme und Abarbeitung von Problemen und Serviceanfragen persönlich, telefonisch oder elektronisch\nBeratung zu IT-bezogenen Prozessen\nZusammenarbeit mit nachgelagerten Gruppen für 2nd- und 3rd-Level zusammen sowie externen Dienstleistern\nDokumentation der Tätigkeiten und Aufwände in Tickets und Aktualisierung/Instandhaltung der Wissensdatenbank\nIdealerweise abgeschlossene Ausbildung im technischen Umfeld z. B. Fachinformatiker:in für Systemintegration\nKenntnisse gängiger Ticketsysteme wünschenswert\nErfahrung im Bereich Windows Clients und Office365\nKunden- und Serviceorientierung\nSehr gute Deutschkenntnisse (mind. C1) sowie gute Englischkenntnisse (mind. 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Docs: https://alion.io/developers"}}