{"id":1847404,"url":"https://alion.io/job/computacenter-3rd-line-support-analyst-wintelactive-directory","title":"3rd Line Support Analyst - Wintel/Active Directory","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nottingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":109000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-17T02:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-05T23:23:10Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Location: GBR - CC Nottingham | Job-ID: 220018 | Contract type: Standard |Business Unit: Information Technology\nLife on the team\n3rd Line Support Analyst - Wintel/Active Directory\nCompetitive Salary + on-call, + overtime + comprehensive and flexible benefits\nNottingham based - hybrid work pattern available\nMust be SC Cleared, or willingness to undertake\nMultiple Opportunities\nA number of fantastic opportunities have arisen for 3rd Line Infrastructure Support Analyst to join our 3rd line support team based at one of our Secure delivery locations in Nottingham.\nThe successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests.\nThe roles will focus on incidents, increasing the first time fix rates, ensuring SLA’s are met, and wider call management.\nWhat you’ll do\nTechnical 80%\nCall and incident Management \nRespond to service calls and resolve incidents to ensure SLA targets are achieved \nIncrease the First Time Fix rate \nAdhere to escalation procedures \nAssist with technical escalations for other team members \nMonitor call queue and follow up with specialist support teams for resolution \nAdhere to customer’s and Computacenter’s Security Policies \nAdministration 20%\nParticipate in team and sector meetings \nUtilise the relevant ITSM tool suite to monitor progress of all incidents \nEnsure accurate completion of all incident records and associated paperwork \nMonitor and update the call management system as required \nAssist with SLA reporting \nWhat you’ll need\n5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments \n3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V \nCurrently holds SC or above clearance level. \nHas a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role \nAble to communicate clearly with peers as well as management \nSelf-driven and resourceful to achieve goals independently as well as work well in groups \nFlexibility to adjust to changing requirements, schedules and priorities \nThe ability to socialize ideas, make recommendations and gather team consensus to move forward \nExcellent communication, writing, meeting facilitation skills \nTechnical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services \nFamiliarity of PowerShell to accomplish tasks and provide reporting \nDesired:\nIn depth experience in a 3nd Line Support capacity, with demonstrable experience of resolving incidents in complex environments \nGood understanding of supporting server infrastructure within a hybrid ( multi-platform ) environment \nManagement of Microsoft Windows Server within a hybrid environment \nExpert in providing operational support for identity services including Authentication, Authorization, Access, Federation \nAccurate and logical problem solving skills \nAbility and desire to excel in a team environment \nActive Directory deployment/configuration/troubleshooting skills, including Group Policy \nEntra ID authentication service and access control including conditional access policies / enterprise application deployment \nSupporting Microsoft Windows Networking Services such as DNS/DHCP \nManaging Anti-Virus services and reporting \nAdvantageous:\nModern Device management (Intune, Workspace One) \nAzure Privileged Identity Management and Identity Governance \nHold Windows Server Hybrid Administrator Associate Certification (AZ-800 / AZ-801) \nHold Microsoft Identity and Access Administrator Certification (SC-300) \nConverged technologies (Simplivity, UCS) \nVirtualisation (VMware, Hyper-V) \nExperience with Ivanti products would be advantageous \nExperience with Quest administration and migration tools (e.g. Active Roles, Change Auditor, Migration Manager) \nExperience with Thales Luna HSM solutions, including cryptographic key management, certificate services \nAbout us\nWe are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.\nWe’re a place where you can belong\nWith over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.\nYou’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier-free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.\nAs a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.\nIf you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!","description_format":"text","description_chars":5336,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Professional Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-04T20:01:58Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.787,"p_room":0.75,"age_days":18,"expected_fill_days":22,"reasons":["conf:2","velocity","win:late","comp:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/computacenter-3rd-line-support-analyst-wintelactive-directory","json_url":"https://alion.io/job/computacenter-3rd-line-support-analyst-wintelactive-directory.json","meta":{"generated_at":"2026-10-06T00:41:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":831,"day_limit":5000,"remaining_today":4169,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1226},"rest":"https://alion.io/mcp/rest/get_company?id=1226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputacenter-3rd-line-support-analyst-wintelactive-directory"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputacenter-3rd-line-support-analyst-wintelactive-directory"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputacenter-3rd-line-support-analyst-wintelactive-directory"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computacenter-3rd-line-support-analyst-wintelactive-directory\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputacenter-3rd-line-support-analyst-wintelactive-directory"}]}