{"id":1847193,"url":"https://alion.io/job/computacenter-consultant-servicenow-functional","title":"Consultant-Servicenow Functional","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":35000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":44},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-25T02:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-09T23:11:32Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"This is an internal position.\nLocation: IND - Bangalore, IND - Bangalore 24/7 | Job-ID: 218334 | Contract type: Standard | Business Unit: IT Consulting\nLife on the team\nComputacenter GIS Service management systems looking for a Functional Consultant/Business Analyst to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team and make this role your own. You will be part of a team of business system analysts focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes.\nWhat you’ll do\nWork with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them.\nWorking with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset.\nParticipate in workshops to ensure full alignment of requirements and solution across technical and business teams.\nEnsure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position.\nOwn the delivery of small enhancements and new components. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements.\nWorking in geographically spread Agile team - writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken.\nContribute to project plans,\nWhat you’ll need\n7 to 12 years working in similar Functional Consultant/ Business Analyst role and at least 18 months+ in IT Service Management\nExperience being the business analyst for an application development project, delivered to (or within) a medium to large size company.\nExperience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company.\nExperience working with systems that support IT Service Management e.g. ServiceNow, Remedy ITSM, HP Service Centre. Strong preference for ServiceNow\nAdministration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions\nAn understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL\nExperience implementing systems using Agile/Scrum methodology\nExperience in the Systems Development Life Cycle processing including requirements analysis and systems design.\nBe able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes.\nBe able to guide the technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle.\nBe able to carry out hands on application functionality testing, prior to handing over for user acceptance.\nBe able to design business processes, perform requirements analysis and run requirements workshops.\nBe an excellent communicator, able to drive and influence others across the internal organisation\nBe able to take ownership of both technical and business issues\nAbout us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.","description_format":"text","description_chars":4112,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Professional Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-04T20:01:58Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.74,"p_room":0.55,"age_days":14,"expected_fill_days":14,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/computacenter-consultant-servicenow-functional","json_url":"https://alion.io/job/computacenter-consultant-servicenow-functional.json","meta":{"generated_at":"2026-10-10T01:17:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2197,"day_limit":5000,"remaining_today":2803,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1226},"rest":"https://alion.io/mcp/rest/get_company?id=1226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputacenter-consultant-servicenow-functional"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputacenter-consultant-servicenow-functional"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputacenter-consultant-servicenow-functional"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computacenter-consultant-servicenow-functional\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputacenter-consultant-servicenow-functional"}]}