{"id":2693058,"url":"https://alion.io/job/computacenter-customer-delivery-manager-3","title":"Customer Delivery Manager","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":123000,"currency":"USD","period":"year","gross":null,"usd_annual":123000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-17T00:29:44Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"About the role\nAs an (In-Life) Customer Delivery Manager (“CDM”) you will be responsible for leading the service delivery of our Group Services to one or many Customers. The specific Service Lines/Offerings and Customer(s) will be assigned by your Line Manager. You may be a part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts.\nWithin your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.\nYou will engage stakeholders within the customer organization. You’ll make sure that Computacenter is responsive to their needs and that they understand the quality and value that we deliver for them.\nAnnual compensation: $80K - $123K USD\nWhat you'll be doing\nYou will lead and manage several Team Leaders, both directly and indirectly through a matrix management. You’ll implement and operate an effective governance model (both internal & Customer) to ensure that the Services are delivered to satisfy both the Customer’s and Computacenter’s required outcomes, leading the day to day running of the Operations which includes, but is not limited, to:\nAssurance of all contractual Service levels and KPIs\nAssurance of all contractual obligations on both Computacenter and the Customer\nDrive Customer satisfaction through an effective compliments and complaints processes\nManage and resolve Customer operational escalations\nDrive continual service improvement and end user experience on the run Services delivered\nUnderstand and advocate the voice our team members to ensure employee enablement and satisfaction\nLead initiatives to improve our team’s productivity\nDrive innovation and automation with recently deployed tooling\nImprove the end user experience\nDevelop ServiceNow Dashboards and reports\nAssurance of all Operational Reporting on Service Level and Service Performance\nChair various Daily/Weekly/Monthly internal governance meetings\nSupport Service Review reporting from the operational teams\nMeet financial targets, including reporting which drives contractual billing.\nYou’ll also play a key role in the account leadership team working together to grow the Computacenter business with the Customer. As part of your role, you will be a coach and mentor to other employees to ensure the continuous development of Computacenter and its people, not just as a Line Manager within your own team. You’ll also have a responsibility to engage and play a part as a Senior Manager in the wider organization, working within strategic change and ongoing transformational initiatives in our Group Delivery business.\nWhat you have\nLegally eligible to work in the United States\nBachelor’s degree in Business, Information Technology or related field, or equivalent experience\nYou’ll be an experienced practitioner in IT Service Management.\nYou’re likely trained in ITIL, possibly to Expert status.\nYou’ll know that it’s not all about ITIL. You’ll be able to show that you understand how IT services fit in a customers’ business and how we as a service provider can add value.\nYou’ll demonstrate Expert Microsoft Excel and PowerPoint skills.\nYou’ll love being analytical with the data to understand the story that the data and the agents are telling\nYou’ll be a master of influence with the ability to articulate technical and process requirements and to present effectively to all levels of Management.\nGood knowledge and experience of SAP, MS Office and MS Teams\nExcellent attention to detail\nStrategic thinking and tactical execution skills\nGood knowledge of the IT industry and an understanding of IT technologies and products\nExcellent written and verbal communication skills\nComfortable communicating with colleagues in different countries where English is not the first spoken language\nGood self-organization and time management skills\nAbility to prioritize and handle multiple requests simultaneously\nCan build trust, be assertive when required and shows initiative and enthusiasm\nResilience, and able to deal with stressful situations\nBusiness and financial acumen with strong analytical skills\nDemonstrate an understanding of product supply chains\nCommercially astute\nTeam-oriented working and thinking\nWhat you can expect\nThere’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.\nAbout us\nComputacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us","description_format":"text","description_chars":5459,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-16T09:32:51Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.629,"p_room":0.45,"age_days":24,"expected_fill_days":14,"reasons":["conf:0","win:tail","comp:brand"],"computed_at":"2026-10-17T01:24:25Z"},"pay":{"stated_usd_annual":123000,"is_top_pay":false},"html_url":"https://alion.io/job/computacenter-customer-delivery-manager-3","json_url":"https://alion.io/job/computacenter-customer-delivery-manager-3.json","meta":{"generated_at":"2026-10-17T01:24:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1999,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1226},"rest":"https://alion.io/mcp/rest/get_company?id=1226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputacenter-customer-delivery-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputacenter-customer-delivery-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputacenter-customer-delivery-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computacenter-customer-delivery-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputacenter-customer-delivery-manager-3"}]}