{"id":2837767,"url":"https://alion.io/job/computacenter-customer-delivery-manager-ms-teams-av","title":"Customer Delivery Manager - MS Teams, AV","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Teams","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-19T07:39:52Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T14:52:30Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Location: IND - Bangalore 24/7 | Job-ID: 220488 | Contract type: Standard |Business Unit: Customer Success & Service Delivery\nLife on the team\nAre you passionate about delivering excellent customer outcomes and improving the way people connect and collaborate? Join Computacenter's Delivery Leadership community and take ownership of a strategically important Meeting Room as a Service offering.\nYou will work across the customer, Computacenter delivery teams, service lines, AV specialists, OEMs and partners. Your focus will be strong governance, dependable service performance, clear customer communication and continual improvement, using a One Customer One Team approach.\nWhat the role is\nAs Customer Delivery Manager for MRaaS, you will be accountable for the in-life delivery of meeting room and collaboration services within your agreed scope. You will ensure that contractual, service, financial and customer commitments are understood, governed and delivered.\nYou will be the primary operational interface for key customer stakeholders, bringing together a virtual delivery organisation to manage performance, resolve issues, reduce risk and improve the end-user meeting experience. Technical diagnosis and engineering remain with the appropriate MRaaS specialists; your role is to lead the service and its outcomes.\nWhat you'll do\nCustomer and service leadership\nOwn end-to-end service delivery for the assigned MRaaS scope and make sure we deliver what we have promised to the customer and Computacenter.\nBuild trusted relationships with customer workplace, collaboration, IT operations and service management stakeholders.\nLead regular operational, service and executive governance reviews, with clear reporting, decisions, actions and escalation paths.\nUnderstand the business impact of meeting room services and translate operational performance into a clear customer narrative.\nOperational governance and improvement\nGovern service levels, key performance indicators, room availability, ticket trends, ageing, major incidents and customer experience measures.\nCoordinate Incident, Problem, Change and Request Management across internal teams, partners and customer resolver groups.\nMaintain risks, issues, dependencies, actions and Service Improvement Plans, ensuring ownership and timely progress.\nUse data and recurring-failure analysis to improve service quality, efficiency and effectiveness.\nEnsure new or changed services transition successfully into business-as-usual operations, with operational readiness and clear acceptance.\nPartner, commercial and lifecycle management\nManage service performance across AV vendors, OEMs, field services, logistics and other delivery partners.\nCoordinate escalations, replacement activity and cross-team dependencies through to resolution.\nSupport meeting room deployments, refreshes, moves, adds and changes, ensuring effective handover into support.\nContribute to financial governance, forecasting, cost control, contract compliance and management of service exceptions.\nIdentify opportunities to add value, improve the service and support retention or growth of the customer relationship.\nPeople and collaboration\nLead and motivate a virtual, matrix delivery organisation, creating clarity of ownership and shared priorities.\nWhere applicable, fulfil line-management responsibilities and support capability, succession and engagement plans.\nContribute to the wider Customer Delivery Manager and Delivery Leadership community by sharing learning and reusable good practice.\nWhat you'll need\nProven experience in IT service delivery, customer delivery or managed services, with accountability for service outcomes.\nStrong customer-facing experience, including service reviews, senior stakeholder communication and escalation management.\nGood working knowledge of ITIL service management practices and service governance.\nExperience coordinating internal teams, suppliers and partners in a matrix environment.\nAbility to interpret service and commercial data, identify risks and convert insight into action.\nClear written and verbal communication, with confidence presenting to operational and leadership audiences.\nDesirable knowledge and experience\nMeeting room, workplace technology, unified communications or audio-visual managed services.\nMicrosoft Teams Rooms, Teams Admin Center, Teams Rooms Pro Management, Cisco collaboration or AV vendor management platforms.\nServiceNow or a comparable enterprise IT service management platform.\nGlobal or multi-region service delivery, including coordination across cultures, time zones and support partners.\nITIL 4 Foundation; project, programme, SIAM or Microsoft collaboration certification would be advantageous.\nWhat you'll bring\nCustomer focus: you understand customer priorities and make service value visible.\nOwnership: you lead issues through to resolution and maintain governance discipline.\nCollaboration: you remove organisational boundaries and bring teams together around outcomes.\nCuriosity: you use data, challenge recurring issues and look for practical improvements.\nCommercial awareness: you balance service quality, contractual obligations, cost and risk.\nInclusive leadership: you value different perspectives and create an environment where people can contribute and grow.\nHow you'll be measured\nAchievement of agreed service levels, contractual commitments and delivery quality measures.\nCustomer satisfaction, stakeholder confidence and effective management of escalations.\nProgress and realised outcomes from service improvement, risk reduction and problem management.\nFinancial performance, forecast accuracy, cost control and contract compliance within the assigned scope.\nEffectiveness of partner performance, governance, communication and team engagement.\nAbout us\nComputacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.\nWe offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.\nInterested in joining a company with a strong sense of community?\nWe’re growing. We’re hiring. We encourage. We empower. We support.\n#winningtogether #peoplematter","description_format":"text","description_chars":6484,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-19T07:39:52Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["conf:2","velocity","win:early","comp:brand,attention"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/computacenter-customer-delivery-manager-ms-teams-av","json_url":"https://alion.io/job/computacenter-customer-delivery-manager-ms-teams-av.json","meta":{"generated_at":"2026-10-21T18:01:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25376,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1226},"rest":"https://alion.io/mcp/rest/get_company?id=1226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputacenter-customer-delivery-manager-ms-teams-av"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputacenter-customer-delivery-manager-ms-teams-av"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputacenter-customer-delivery-manager-ms-teams-av"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computacenter-customer-delivery-manager-ms-teams-av\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputacenter-customer-delivery-manager-ms-teams-av"}]}