{"id":1847286,"url":"https://alion.io/job/computacenter-customer-engineer","title":"Customer Engineer","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Depew, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":58000,"currency":"USD","period":"year","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-06T20:54:55Z","board_verified":false,"closed_at":"2026-10-06T20:54:55Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"About the role\nAs a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.\nAnnual compensation: $35K - $58K USD\nWhat you’ll be doing\nPerform a range of technical work activities at customer site to meet business and customer requirements supporting IMAC activities\nIncluding but not limited to imaging of PC devices, asset & inventory management, desk setups, desktop technology relocations, and end user infrastructure deployments \nCoordinate small teams delivering basic work packages in line with company processes to meet business and customer requirements. \nDocument and reports on work completed to ensure compliance with Company and Customer Procedures.\nEscalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met \nProvide customer service to internal and external customers to ensure consistent experience. \nAbility to adapt quickly to dynamic team environments to maintain consistent effective contribution. \nWhat you have\nProven experience in an IT Support Service environment \nHighly organized with a strong attention to detail \nReliable, courteous, and flexible team player \nStrong interpersonal, communication and customer service skills \nUses information systems, technology functions and applications in line with IT industry standards as appropriate to the role \nRoutine administrative skills, familiarity with office productivity tools like Google Workspace or MS Office \nDemonstrates awareness of health and safety at work. \nAble to meet the physical requirements of the usual and customary methods of performing the job functions including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds. \nWhat you can expect\nThere’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.\nAbout us\nComputacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. 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