{"id":3008857,"url":"https://alion.io/job/computacenter-customer-solutions-architect-bene","title":"Customer Solutions Architect BENE","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zaventem, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":179000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T14:52:30Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-21T20:18:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Location: BEL - Zaventem | Job-ID: 221086 | Contract type: |Business Unit: Sales & Pre-Sales & Alliances\nLife on the team\nManaged Services Sales is a specialist sales function accountable for securing and growing services revenue and the contract base. Customer Solutions Architects work across industry sectors and the services portfolio, bringing the voice of the customer into campaign strategy and ensuring proposed outcomes are aligned to customer goals, market direction and organisational strengths.\nWhat you will do\nShape strategic opportunities\nEngage early, before solution decisions are fixed, to maximise the team’s ability to influence customer strategy, broaden the opportunity and differentiate the proposition\nWork with the opportunity owner to define campaign strategy, strengthen qualification and set the overall direction of new business, renewal, complex growth and service-extension opportunities\nOwn the strategic solution narrative and integrated service direction, working with the opportunity owner and specialist leads to shape a differentiated, commercially viable and deliverable proposition\nUnderstand the customer’s business priorities, operating context, desired outcomes and constraints, then translate them into a coherent service-led solution direction\nHelp customers connect their current operating environment to a credible future service model, identifying the transformation, transition and organisational implications of the proposed direction \nJoin the dots across customer needs, market trends and internal capabilities to identify opportunities, challenges, dependencies and areas of value creation\nGuide, advise and influence\nAct as a senior customer-facing advisor and articulate Managed Services strategy, vision and value propositions to executive and C-suite stakeholders\nGuide customers and internal teams through complex choices using clear, straightforward and outcome-focused communication\nInfluence opportunities towards strengths that are valuable to the customer, commercially viable and operationally deliverable\nProvide thought leadership on service evolution, innovation, technology trends and changing market expectations\nIntegrate capabilities\nBring together Technology Sourcing, Professional Services and Managed Services capabilities into an integrated campaign and solution strategy\nWork across Workplace, Applications and Data, Cloud and Data Centre, Networking and Security, drawing on specialists for detailed expertise\nAct as the senior technical and service context lead, connecting the right architects, service designers, commercial teams and delivery specialists at the right time\nMaintain a broad view of the end-to-end customer environment and ensure that each workstream remains aligned to the agreed outcomes\nStrengthen solution confidence and governance\nChallenge assumptions and ensure solution direction is complete, consistent and aligned to customer requirements, standards and governance\nProvide senior solution governance across the campaign, ensuring that domain, service, commercial and delivery workstreams remain aligned to the agreed customer outcomes and integrated solution direction \nIdentify and communicate material commitments, risks, dependencies and commercial exposures early enough for action\nEscalate material divergence from the agreed solution direction, customer commitments, standards or commercial guardrails through the appropriate campaign governance \nWork with technical, service, commercial and delivery leaders to ensure the proposition can be delivered efficiently within contractual expectations\nEnable effective knowledge transfer from campaign shaping into bid, transition and Managed Services teams\nCapture and share relevant campaign insight, reusable collateral, market intelligence and lessons learned\nGrow customer and account value\nBuild trusted relationships with customer decisionmakers and influencers, account teams, service managers and internal capability leaders\nAttend customer opportunity and strategy sessions and help identify service evolution, innovation and pipeline opportunities\nUse awareness of emerging technology and industry developments to explain practical customer benefit, rather than promoting technology for its own sake\nWork with customer, commercial and specialist teams to articulate the expected business, service and financial value of the proposition, supported by clear assumptions and credible measures of success \nContribute to stronger win rates, healthy margin, sustainable contract growth and long-term customer value\nWhat you will bring\nYou are likely to be successful if you combine broad technology credibility with deep appreciation of service, customer outcomes and commercial reality. You are comfortable with ambiguity, credible with executives and able to move between business context, service strategy and technology implications. You know when to challenge, when to simplify and when to bring in specialist expertise.\nEssential experience\nSignificant IT industry experience, typically 10 years or more, with strong exposure to technical solutions and Managed Services\nDemonstrable experience shaping complex, multi-stakeholder sales opportunities, preferably within a managed service provider, systems integrator or service-led consultancy\nA mixed technology background. Strong Workplace knowledge is particularly relevant, supported by credible awareness in other domains, such as Networking, Cloud and Data Centre, Security, and Applications and Data\nExperience combining technology, service and commercial considerations into a clear customer proposition\nExperience of pre-sales, bid processes, deal structures, negotiation and progression towards closure\nExperience working with senior and C-suite customers and internal stakeholders as a trusted advisor or strategic solution lead\nUnderstanding of customer, supplier and partner contract structures, including delivery dependencies, risk, commercial viability and the implications of multi-party service models\nKnowledge and capabilities\nBroad understanding of the IT services market, Managed Services models, technical trends and competitive landscape\nUnderstanding of end-to-end infrastructure managed services, including shared-service and multi-tower environments\nAbility to qualify, frame and communicate complex business and service solutions at strategic and executive level\nExcellent presentation, facilitation, written communication and storytelling skills for executive, customer and large-audience settings\nStrong relationship-building and influencing skills, supported by structured thinking and concise evidence\nCommercial awareness and working knowledge of cost, pricing, resource, maintenance, logistics and project-planning considerations\nAbility to make sound decisions with incomplete information, manage ambiguity, prioritise effectively and perform under pressure\nGood organizational skills: you are flexible to work from both the Belgium and Netherlands office\nBilingual proficiency: fluent in Dutch (NL) and English (EN); proficiency in French (FR) is a plus \nDesirable experience\nExperience across more than one industry sector or customer operating model\nExperience shaping and integrating complex multi-technology or multi-tower service solutions\nKnowledge of Computacenters services portfolio, market strategy and professional services propositions\nAbout us\nComputacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.\nWe offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.\nInterested in joining a company with a strong sense of community?\nWe’re growing. We’re hiring. We encourage. We empower. We support.\n#winningtogether #peoplematter","description_format":"text","description_chars":8090,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"French","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-21T14:52:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-21T22:46:30Z"},"pay":null,"html_url":"https://alion.io/job/computacenter-customer-solutions-architect-bene","json_url":"https://alion.io/job/computacenter-customer-solutions-architect-bene.json","meta":{"generated_at":"2026-10-21T22:46:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32461,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1226},"rest":"https://alion.io/mcp/rest/get_company?id=1226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputacenter-customer-solutions-architect-bene"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputacenter-customer-solutions-architect-bene"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputacenter-customer-solutions-architect-bene"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computacenter-customer-solutions-architect-bene\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputacenter-customer-solutions-architect-bene"}]}