{"id":3969274,"url":"https://alion.io/job/computacenter-customer-solutions-architect-managed-services-3","title":"Customer Solutions Architect - Managed Services","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":96,"open_postings":20,"ghost_share":0,"stale_share":0.15,"repost_share":0.05,"time_to_fill_p50_days":29,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hatfield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T15:29:57Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T21:39:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Location: GBR - Mobile Eng, GBR - CC Hatfield Ope | Job-ID: 221158 | Contract type: Standard |Business Unit: Sales & Pre-Sales & Alliances\nLife on the team\nManaged Services Sales is a specialist function focused on securing and growing Computacenter's services revenue and contract base. Our Customer Solutions Architects work across industries and the services portfolio, bringing the customer's perspective into campaign strategy and connecting business goals with market direction and Computacenter's strengths.\nThis is a senior, customer-facing and service-led role. You will work alongside opportunity owners to shape complex campaigns early, set an integrated solution direction and make sure the proposition is differentiated, commercially viable and deliverable. Detailed technical design remains with the relevant specialists, while you provide the strategic context, customer narrative and alignment across workstreams.\nIf you combine broad technology credibility with a strong understanding of Managed Services, commercial judgement and the confidence to influence senior stakeholders, this is an opportunity to help customers turn complexity into a clear and credible way forward.\nWhat you'll do\nEngage early in new business, renewal, complex growth and service-extension opportunities, before solution decisions are fixed. \nWork with the opportunity owner to strengthen qualification, shape campaign strategy and set the overall service-led solution direction. \nUnderstand each customer's priorities, operating environment, desired outcomes and constraints, then translate them into a coherent and differentiated proposition. \nOwn the strategic solution narrative, helping customers connect their current environment to a credible future service model and understand the transformation, transition and organisational implications. \nAct as a trusted senior advisor, articulating Managed Services strategy, vision and value to executive and C-suite stakeholders. \nGuide customers and internal teams through complex choices using clear, outcome-focused communication and relevant thought leadership. \nBring together Technology Sourcing, Professional Services and Managed Services into an integrated campaign and solution strategy. \nWork across Workplace, Applications and Data, Cloud and Data Centre, Networking and Security, engaging specialists for detailed expertise at the right time. \nProvide senior solution governance, challenge assumptions and keep domain, service, commercial and delivery workstreams aligned to agreed customer outcomes. \nIdentify and communicate material commitments, risks, dependencies and commercial exposure early, escalating divergence through the appropriate governance. \nSupport effective knowledge transfer into bid, transition and Managed Services teams, and share reusable insight, collateral and lessons learned. \nBuild trusted relationships with customer decision-makers, account teams, service managers and capability leaders to identify service evolution, innovation and pipeline opportunities. \nHelp articulate the expected business, service and financial value of each proposition, supported by clear assumptions and credible measures of success. \nWhat you'll need\nSignificant IT industry experience, typically 10 years or more, with strong exposure to technical solutions and Managed Services. \nDemonstrable experience shaping complex, multi-stakeholder sales opportunities, ideally within a managed service provider, systems integrator or service-led consultancy. \nA mixed technology background, with strong Workplace knowledge and credible awareness across adjacent domains such as Networking, Cloud and Data Centre, Security, and Applications and Data. \nExperience combining technology, service and commercial considerations into a clear customer proposition. \nExperience of pre-sales, bid processes, deal structures, negotiation and progressing opportunities towards closure. \nA successful track record of working with senior and C-suite customers and internal stakeholders as a trusted advisor or strategic solution lead. \nUnderstanding of customer, supplier and partner contract structures, including delivery dependencies, risk, commercial viability and multi-party service models. \nBroad knowledge of the IT services market, Managed Services models, technical trends, competition and end-to-end infrastructure managed services, including shared-service and multi-tower environments. \nExcellent presentation, facilitation, written communication and storytelling skills, with the ability to simplify complex business and service solutions for executive and large-audience settings. \nStrong relationship-building and influencing skills, supported by structured thinking, concise evidence and sound commercial judgement. \nWorking knowledge of cost, pricing, resource, maintenance, logistics and project-planning considerations. \nThe ability to make sound decisions with incomplete information, manage ambiguity, prioritise effectively and perform under pressure. \nDesirable experience\nExperience across more than one industry sector or customer operating model. \nExperience shaping and integrating complex multi-technology or multi-tower service solutions. \nKnowledge of Computacenter's services portfolio, market strategy and Professional Services propositions. \nAbout us\nComputacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.\nWe offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.\nInterested in joining a company with a strong sense of community?\nWe’re growing. We’re hiring. We encourage. We empower. We support.\n#winningtogether #peoplematter","description_format":"text","description_chars":6015,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-11-09T15:29:57Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-11-10T01:51:24Z"},"pay":null,"html_url":"https://alion.io/job/computacenter-customer-solutions-architect-managed-services-3","json_url":"https://alion.io/job/computacenter-customer-solutions-architect-managed-services-3.json","meta":{"generated_at":"2026-11-10T01:51:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4299,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1226},"rest":"https://alion.io/mcp/rest/get_company?id=1226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputacenter-customer-solutions-architect-managed-services-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputacenter-customer-solutions-architect-managed-services-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputacenter-customer-solutions-architect-managed-services-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computacenter-customer-solutions-architect-managed-services-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputacenter-customer-solutions-architect-managed-services-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3969274}},{"tool":"search_jobs","arguments":{"company":"computacenter.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3969274},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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