{"id":3104556,"url":"https://alion.io/job/computacenter-data-center-program-manager","title":"Data Center Program Manager","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":93,"open_postings":10,"ghost_share":0,"stale_share":0.3,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Livermore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":155000,"currency":"USD","period":"year","gross":null,"usd_annual":155000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Project","optional":true}],"status":"live","first_seen_at":"2026-10-13T02:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-04T02:36:08Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"About the role\nRack-build and / or physical-architecture experience are key requirements, including an understanding of data center solutions.\nThe Program Manager serves as the senior operational lead and primary customer contact for assigned customer accounts, overseeing deployment operations across multiple projects and cross-functional teams from order intake and readiness through production, integration, delivery, and business review. The Program Manager provides end-to-end operational leadership across the delivery organization, ensuring customer requirements and commitments are clearly understood, risks and dependencies are actively managed, and customers and internal stakeholders have clear visibility into performance. Working across customers, Sales, Project Management, Engineering, production and Integration Centers, planning, logistics, and other delivery teams, the Program Manager establishes operational direction, drives accountability, and leads resolution of issues affecting schedule, quality, readiness, delivery, or customer outcomes. This role requires a strong understanding of IT infrastructure and data center deployment environments, along with a highly service-oriented mindset, strong business judgment, executive presence, proactive communication, and the ability to lead complex deployment operations through influence. The role has no direct reports, but provides operational leadership across the cross-functional teams supporting assigned customer deployments.\nAnnual Salary Range: $110,000 - $155,000\nWhat you'll be doing\nServe as the primary operational contact and escalation point for assigned customer accounts.\nBuild trusted customer relationships through professionalism, responsiveness, transparency, sound judgment, and consistent follow-through.\nMaintain a clear understanding of customer requirements, priorities, commitments, and expectations.\nSet and manage expectations regarding delivery timelines, dependencies, risks, constraints, and required decisions.\nRepresent deployment performance in customer meetings, business reviews, and executive forums.\nOwn integrated operational plans for active customer orders and deployments, including delivery dates, milestones, dependencies, risks, priorities, and customer commitments.\nEnsure order, technical, production, service, compliance, logistics, and customer-readiness requirements are complete before work advances.\nLead readiness and first-article reviews, ensuring unresolved requirements, dependencies, and risks have clear owners and resolution plans.\nMaintain accurate deployment and account information across designated planning, project, order, and account-management systems.\nProvide end-to-end operational oversight of production, integration, logistics, shipping, and onsite delivery activities.\nCoordinate across Project Managers, Project Engineers, Sales, Engineering, production, planning, logistics, customers, and other delivery functions to maintain alignment across the deployment lifecycle.\nLead cross-functional delivery teams through influence, establishing priorities, clarifying responsibilities, and driving accountability without direct reporting authority.\nMonitor progress against customer and business commitments and drive resolution of schedule, capacity, quality, readiness, integration, and delivery issues.\nServe as the focal point for cross-functional issues that cannot be resolved within an individual project or delivery team.\nEscalate material risks and issues with clear impact assessments, recommended actions, ownership, and decision requirements.\nAnalyze operational performance, delivery outcomes, risks, trends, and improvement priorities across assigned customer accounts.\nDevelop and present customer business-review materials using relevant production, quality, deployment, and delivery data.\nOversee root-cause analyses, incident records, corrective actions, and customer-raised concerns through resolution.\nIdentify recurring performance trends and drive accountable improvement actions across the delivery organization.\nLead customer and internal operational forums, translating discussions into clear decisions, ownership, actions, and measurable progress.\nEstablish operating rhythms and practical controls that strengthen execution discipline, risk management, accountability, and customer visibility.\nBuild alignment across Sales, planning, production, Engineering, logistics, Project Management, and delivery teams while constructively addressing competing priorities.\nHold cross-functional stakeholders accountable to agreed commitments and processes while maintaining collaborative, service-oriented relationships.\nLead practical improvements to deployment processes, controls, tools, reporting, and cross-functional ways of working.\nCore Program Management Experience\nCandidates should bring strong experience across complex technology and data center delivery environments, including:\nEnterprise IT infrastructure and/or data center deployment environments\nLarge, complex customer engagements\nMulti-project or program-level operational leadership\nCustomer and account leadership\nExecutive and customer stakeholder management\nDeployment planning and readiness\nProduction and Integration Center coordination\nOrder and fulfillment oversight\nLogistics, shipping, and onsite delivery coordination\nCross-functional resource and dependency management\nRisk, issue, escalation, and corrective-action management\nCustomer commitments and expectation management\nOperational performance analysis and reporting\nCustomer business reviews and executive presentations\nRoot-cause analysis and continuous improvement\nProcess development, governance, and adoption\nLeadership through influence across Project Management, Engineering, Sales, production, logistics, and delivery teams\nWhat you'll be doing\nBachelor's degree or equivalent relevant professional experience.\n5-10 years of experience leading complex customer deployments, service-delivery programs, or operational initiatives within technology services, data centers, network infrastructure, systems integration, or a comparable environment.\nDemonstrated experience providing program-level or account-level leadership across multiple projects, deployments, workstreams, or customer commitments.\nStrong understanding of IT infrastructure and data center deployment environments.\nExperience engaging directly with customers and senior stakeholders; Professional Services experience preferred.\nDemonstrated ability to serve as a senior customer contact and escalation point for complex delivery engagements.\nStrong service orientation and commitment to responsiveness, accountability, quality, and customer outcomes.\nDemonstrated ability to lead through influence, establish direction, build alignment, and hold cross-functional stakeholders accountable without direct reporting authority.\nStrong executive presence, professionalism, communication skills, and business judgment in customer and leadership interactions.\nAbility to balance customer expectations with operational capacity, schedule, delivery risk, quality, and business priorities.\nProven ability to anticipate risks, assess customer and business impacts, drive issue resolution, and escalate effectively.\nStrong analytical and organizational skills with the ability to oversee multiple projects, deployments, priorities, and dependencies simultaneously.\nAbility to analyze operational performance and translate data into clear business-review insights, decisions, and improvement actions.\nWorking knowledge of technology deployment, production, integration, logistics, shipping, and service-delivery practices.\nExcellent written, verbal, presentation, facilitation, and relationship-management skills.\nProficiency with enterprise planning, project-management, order-management, reporting, and deployment-tracking tools.\nAbility to establish practical, repeatable processes and controls and drive consistent adoption across cross-functional teams.\nAbility to work regularly onsite at the assigned Integration Center and travel intermittently based on customer and business needs.\nMust be legally eligible to work in the United States.\nPreferred Qualifications\nExperience leading large-scale data center, IT infrastructure, networking, or technology deployment programs\nExperience within a large Professional Services or technology-services organization\nExperience leading multiple Project Managers, Project Engineers, or technical delivery workstreams through influence\nExperience supporting production, Integration Center, fulfillment, logistics, and deployment operations\nExperience developing and presenting customer business reviews and operational performance reporting\nExperience leading root-cause analysis, corrective-action, project/program recovery, or continuous-improvement efforts\nExperience establishing program governance, operating rhythms, processes, controls, and reporting standards\nFamiliarity with Microsoft Project and other enterprise project/program management and reporting tools\nWhat you can expect\nThere’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.\nAbout us\nComputacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us","description_format":"text","description_chars":10042,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-22T18:36:24Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.872,"p_room":0.75,"age_days":22,"expected_fill_days":29,"reasons":["conf:3","velocity","win:late","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":155000,"is_top_pay":true},"html_url":"https://alion.io/job/computacenter-data-center-program-manager","json_url":"https://alion.io/job/computacenter-data-center-program-manager.json","meta":{"generated_at":"2026-11-04T11:30:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17085,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1226},"rest":"https://alion.io/mcp/rest/get_company?id=1226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputacenter-data-center-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputacenter-data-center-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputacenter-data-center-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computacenter-data-center-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputacenter-data-center-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3104556}},{"tool":"search_jobs","arguments":{"company":"computacenter.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3104556},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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