{"id":1847389,"url":"https://alion.io/job/computacenter-delivery-manager-end-user-computing","title":"Delivery Manager (End User Computing)","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nottingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":160000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-18T02:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-05T00:14:34Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Location: GBR - CC Nottingham | Job-ID: 220010 | Contract type: Standard |Business Unit: Information Technology\nLife on the team\nLocation:Nottingham\nHours:37.5 per week\n Full-time Office based (\nRole Type:Permanent\nMUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE\nTeam / Service Overview\nThe Evergreen service is Computacenter’s solution which helps customers ensure their End User devices are compliant for technical and patch support from Microsoft.\nWe achieve this by maintaining supported Operating System and Office Build versions via a periodic cycle of deployment upgrades.\nOur goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines.\nEvergreen is a global service delivered from the UK, India, and Germany locations.\nWhat you’ll do\nAs a Delivery Manager you will own and manage a comprehensive service plan ensuring the successful delivery of service within a maximum 26-week period.\nThe Delivery Manager will be expected to liaise with internal teams, customer representatives, 3rd party stakeholders and service management to ensure a full end to end service delivery.\nCustomer facing activities - 30%\nOverall delivery of the Evergreen Service to customer\nStakeholder management\nOn site customer visits - as required\nProduction of MI and dashboard reports\nSLA and contractual delivery\nUnderstands and engages customer ITIL process\nEnsures all users are identified, approved, and scheduled for release and communicate outcomes to all stakeholders\nProvide weekly and contractual reporting, closure, lessons learnt\nIdentifies Presales opportunities and service improvement\nOverall Deployment accountabilities - 60%\nPre-requisites for release are understood and completed to ensure estate is ready\nProduction and ownership of project/deployment plan\nChanges - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now\nManages the release process, deploying updates via Verdant\n1st point of escalation\nRecommends and manages updates and configurations to process and Verdant tooling\nUnderstands reporting data sources\nProactively manage exceptions and challenges relating to Feature Release deployments\nProduction of Management Information where required (KPI’s / SLA’s)\nCollaboration with all Evergreen team members\nNew Customer/Rotation - 10%\nManages on-boarding process and identifies any gaps \nNew customer adoption / acceptance into service\nWhat you’ll need\nPrevious Release or Project management relating to software or patch deployment is preferred\nMethodical thinker with proactive planning experience\nAbility to work under pressure and adapt quickly\nSelf-motivated, able to work off own initiative or as part of a team when required\nDemonstrated ability to coordinate cross-functional work teams toward task completion\nAbility to take ownership of, and progress escalations through to resolution\nCommitted to client satisfaction and ownership of issues\nExcellent interpersonal skills and the ability to communicate at all levels\nDemonstratable presentation skills\n3+ years of Project management (or similar proven responsibility)\nPrince2 Foundation & Practitioner certification.\nITIL Foundation certification\nThe ideal candidate will have proven experience and skills in Project/Release Management with a technical background. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload.\nUsing you time management and workload skills you will proactively plan your working week in line with your assignments, which will extend to assisting colleagues.\nYou will also have the opportunity to help drive service improvement, automation and maturity.\nWhy should you join the Team at Computacenter\nYou will be joining an open and friendly Global Team who strive to deliver outstanding service and customer satisfaction. You can expect to collaborate with various technical service teams to help achieve your goals and objectives, which will naturally extend your personal network. To help you on your journey we will provide the required training and support from our established team. We are member of Computacenter’s Global Service Operation providing Consultancy, Project Management, Product and Engineering services and so the scope for future career progression will be varied and encouraged.\nAbout us\nComputacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.\nWe offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.\nInterested in joining a company with a strong sense of community?\nWe’re growing. We’re hiring. We encourage. We empower. We support.\n#winningtogether #peoplematter","description_format":"text","description_chars":5184,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Professional Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-04T20:01:58Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.746,"p_room":0.75,"age_days":17,"expected_fill_days":20,"reasons":["conf:2","win:late","comp:brand"],"computed_at":"2026-10-05T02:59:18Z"},"pay":null,"html_url":"https://alion.io/job/computacenter-delivery-manager-end-user-computing","json_url":"https://alion.io/job/computacenter-delivery-manager-end-user-computing.json","meta":{"generated_at":"2026-10-05T02:59:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4089,"day_limit":5000,"remaining_today":911,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}