German Speaking Resource Scheduler

Location: HUN - Budapest | Job-ID: 176902 | Contract type: Fixed Term Contract |Business Unit: Business Operations & Administration

Your future tasks will be…

We are setting up a new team for the Group Delivery Back Office team in Hungary to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for our customers.

We are looking for junior Employees and we can also offer positions for more experienced Colleagues.

On a daily basis:

• Gather information through relevant business systems/tools
• Provide advice and support to customers, ensuring the timely and satisfactory resolution of queries
• Understand the nature and urgency of resources, what exactly the customer requires and schedule them accordingly
• Provide good customer service to ensure that requests for information are provided to avoid customer escalations
• Scheduling services / organize resources to the partners to meet SLA’s
• Prioritise your own workload to ensure that deadlines and customer requirements are met
• Working as part of a Germany-based team while collaborating closely with scheduling teams in both Germany and South Africa. This includes regular communication via Teams chat, email and phone, sharing information and coordinating activities across locations
• Act as a key point of contact for your internal customers, who are based in Germany

You are the ideal candidate if...

• You have a good knowledge of MS Office tools, any experience with ticketing tool could be an advantage
• You are fluent in German and in English
• You can plan and organize your own workload & others workload
• You have proven experience of high standards of customer service
• You have good administrative experience
• You are able to ensure accuracy of data, provide data for reporting and processing of information
• You have excellent Interpersonal, literacy and numeracy skills and are able to build relationship at all levels

What can we offer to you?

• Using & improving your language knowledge
• Trainings & talent programmes
• Language courses
• Individual development pathways
• Fun & Diverse atmosphere (team buildings & other ad hoc programmes)
• Hybrid working
• Medicare private health care package and cafeteria benefits (yearly gross 500000 HUF and after the first year spent within the company, it grows to gross 780000 HUF)

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.

#winningtogether #peoplematter