{"id":1847225,"url":"https://alion.io/job/computacenter-gts-team-leader","title":"GTS Team Leader","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hatfield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":188},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-06T20:54:55Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Location: GBR - CC Hatfield Adm | Job-ID: 220738 | Contract type: Standard |Business Unit: Others\nLife on the team\nJoin one of Computacenter's fastest growing customer-facing teams and play a pivotal role in leading, developing and inspiring a high-performing operation.\nAs a Team Leader, you'll be responsible for managing a diverse team of Customer Executives and Sales Order Management professionals, ensuring exceptional service is delivered to our customers while driving engagement, performance and continuous improvement across your team.\nThis is an exciting opportunity for an experienced people leader who is passionate about developing talent, building strong stakeholder relationships and creating high-performing teams. Whilst experience within technology services is beneficial, it is not essential. We are keen to hear from candidates who can demonstrate strong leadership capability\nWhat you'll do\nLead, coach and develop a team of Customer Executives and Sales Order Management professionals\nCreate a high-performance culture focused on customer outcomes, engagement and continuous improvement\nDrive individual and team performance through effective objective setting, coaching and development planning\nManage employee relations matters, performance conversations and career development activities\nBuild strong relationships with internal stakeholders across multiple business functions\nEnsure excellent service delivery and customer experience through effective team management\nIdentify opportunities to improve processes, efficiency and team effectiveness\nSupport organisational growth by developing capability and succession within the team\nAct as a role model for Computacenter's values and leadership behaviours \nWhat you'll need\nProven experience leading and developing people within a customer-facing or operational environment\nStrong coaching, mentoring and performance management skills\nAbility to manage challenging conversations in a constructive and professional manner\nExcellent stakeholder management and relationship-building skills\nStrong communication and influencing abilities\nExperience driving team engagement and performance improvement\nA collaborative leadership style with a focus on developing others\nExperience within service delivery, customer success, operations or managed services environments\nCommercial awareness and understanding of business performance drivers\nExperience leading multi-disciplinary teams\nAbout us\nWe are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.\nWe’re a place where you can belong\nWith over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.\nYou’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier-free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.\nAs a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.\nIf you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!","description_format":"text","description_chars":3678,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Professional Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-04T20:01:58Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-06T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.824,"p_room":0.9,"age_days":11,"expected_fill_days":20,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/computacenter-gts-team-leader","json_url":"https://alion.io/job/computacenter-gts-team-leader.json","meta":{"generated_at":"2026-10-06T21:43:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1473,"day_limit":5000,"remaining_today":3527,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1226},"rest":"https://alion.io/mcp/rest/get_company?id=1226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputacenter-gts-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputacenter-gts-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputacenter-gts-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computacenter-gts-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputacenter-gts-team-leader"}]}