{"id":2032958,"url":"https://alion.io/job/computacenter-junior-service-delivery-manager","title":"Junior Service Delivery Manager","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hatfield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Incident Management","optional":true}],"status":"live","first_seen_at":"2026-10-03T02:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-11T21:11:13Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Location: GBR - CC Hatfield Adm | Job-ID: 219722 | Contract type: Standard |Business Unit: Customer Success & Service Delivery\nLife on the team\nJunior Service Delivery Manager (Service Delivery Manager 1)\nBased in Hatfield with hybrid and options.\nNB: There will be an expectation to be on-site 1-2 days per week\nThe Junior Service Delivery Manager supports the delivery and performance of internal IT services, working closely with Service Delivery colleagues to ensure services are stable, efficient, aligned to business needs and continuously evolving.\nWhat you’ll do\nThe role provides hands-on exposure to service management, stakeholder engagement, and ITIL practices. The post holder will support service reviews, operational governance, and reporting, whilst driving continual improvement activities and problem analysis leading to service improvement and stability.\nMain Duties\nHelp track incidents, service issues, and trends, escalating concerns as appropriate.\nSupport senior colleagues during major incidents and service disruptions.\nDrive Problem Management outcomes, including root cause analysis and corrective and preventative actions.\nAct as a supporting point of contact for stakeholders.\nHelp prepare service review materials, performance reports, and communications.\nAssist with post incident reviews, root cause analysis, and action tracking.\nSupport requests for change to existing services\nSupport service transition and operational acceptance activities for new or changed services.\nBuild positive working relationships with IT teams and business users\nSupport the tracking and reporting of service improvement initiatives.\nHelp analyse service data to identify recurring issues or risks.\nContribute to initiatives that improve service quality, reliability, and user experience.\nIdentify continual service improvement initiatives based on service data, incident trends, and stakeholder feedback\nEscalate risks, issues, or dependencies to senior colleagues\nWhat you’ll need\nBasic understanding of IT service management concepts.\nInterest in ITIL practices and service delivery environments.\nAbility to understand and work with service performance data.\nWillingness to learn about infrastructure, applications, and end user services.\nClear written and verbal communication skills.\nAbility to work collaboratively with technical and business teams.\nOrganised approach to tracking actions and follow ups.\nProfessional and customer focused mindset\nGood organisational and time management skills.\nAttention to detail and commitment to quality.\nAble to work under guidance and ask for support when required.\nEssential skills\nBasic understanding of IT service management concepts.\nInterest in ITIL practices and service delivery environments.\nAbility to understand and work with service performance data.\nWillingness to learn about infrastructure, applications, and end user services.\nClear written and verbal communication skills.\nAbility to work collaboratively with technical and business teams.\nOrganised approach to tracking actions and follow ups.\nProfessional and customer focused mindset\nGood organisational and time management skills.\nAttention to detail and commitment to quality.\nAble to work under guidance and ask for support when required.\nDesirable skills\nExperience in IT operations, service support, or a related IT role.\nExposure to incident management, service reporting, or support environments.\nBasic understanding of how IT services support business outcomes.\nITIL 4 Foundation (or willingness to work towards).\nCritical success factors\nAccurate and timely service reporting and action tracking.\nEffective support to senior service delivery managers.\nImproved understanding of IT service management practices.\nPositive feedback from stakeholders and team members.\nProgression towards independent service delivery ownership.\nAbout us\nWe are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.\nWe’re a place where you can belong\nWith over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.\nYou’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier-free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.\nAs a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.\nIf you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!","description_format":"text","description_chars":5086,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Professional Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-07T14:56:58Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.736,"p_room":0.9,"age_days":7,"expected_fill_days":15,"reasons":["conf:6","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/computacenter-junior-service-delivery-manager","json_url":"https://alion.io/job/computacenter-junior-service-delivery-manager.json","meta":{"generated_at":"2026-10-12T00:39:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":150,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1226},"rest":"https://alion.io/mcp/rest/get_company?id=1226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputacenter-junior-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputacenter-junior-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputacenter-junior-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computacenter-junior-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputacenter-junior-service-delivery-manager"}]}