{"id":1847224,"url":"https://alion.io/job/computacenter-on-site-associate-technician-technical-support","title":"On-Site Associate Technician (Technical Support)","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":60000,"max":70000,"currency":"CAD","period":"year","gross":null,"usd_annual":49135},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-09T23:11:32Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About the role\nThe Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; escalate any incident or service request which breaches its SLA, and provides timely and effective support. They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and efficient handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem solving skills).\nAnnual compensation: $60K - $70K CAD\nWhat you'll be doing\nPartner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.\nAddress and create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions.\nUpdate asset inventory, staging of customer workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure.\nPerform onboarding and offboarding tasks as per customer guidelines.\nProvide meeting-room support as needed: Lenovo Hubs, Core devices, Screens, Teams Meeting Software\nProvide remote support in a timely and effective basis, adhering to departmental standards, policies, and OLAs, minimising adverse impact of incidents and service failures on business operations.\nSupport corporate mobile devices, iPhone and Android, including configuration/setup for customers and troubleshooting the device as needed.\nManage customer expectations with conflicting priorities and diversified line of business.\nCommunicate timely, appropriately, and clearly to both internal and external IT units and customers.\nResponsible for inventory in the asset management tool, handling reparations with vendors, replacement of devices and donations of old hardware, as well as disposal of electronic scrap.\nProvide advice and act as the contact person for user queries relating to hardware and software, adhering to and monitoring deadlines.\nEmbrace and support Computacenter’s mission and core values. \nWhat you have\nExperience gathering and analyzing information to make sound decisions and solve problems in a timely manner.\nThe ability to quickly build and maintain relationships and foster teamwork with internal and external teams.\nHave demonstrated ability to assess work process in order to overcome obstacles.\nMust be customer focused with a proven track record of superior service.\nLegally eligible to work in Canada\nSecurity clearance is required. Eligible candidates will have resided in Canada for at least 10 consecutive years.\nGood knowledge and experience of SAP, MS Office and MS Teams \nExcellent attention to detail Strategic thinking and tactical execution skills \nGood knowledge of the IT industry and an understanding of IT technologies and products \nExcellent written and verbal communication skills.\nComfortable communicating with colleagues in different countries where English is not the first spoken language \nGood self-organization and time management skills \nAbility to prioritize and handle multiple requests simultaneously \nCan build trust, be assertive when required and shows initiative and enthusiasm \nResilience, and able to deal with stressful situations \nBusiness and financial acumen with strong analytical skills \nDemonstrate an understanding of product supply chains \nCommercially astute \nTeam-oriented working and thinking\nWhat you can expect\nThere’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.\nAbout us\nComputacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us","description_format":"text","description_chars":4664,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Professional Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-04T20:01:58Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.612,"p_room":0.55,"age_days":15,"expected_fill_days":15,"reasons":["conf:6","velocity","win:tail","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":49135,"is_top_pay":false},"html_url":"https://alion.io/job/computacenter-on-site-associate-technician-technical-support","json_url":"https://alion.io/job/computacenter-on-site-associate-technician-technical-support.json","meta":{"generated_at":"2026-10-11T03:12:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":609,"day_limit":5000,"remaining_today":4391,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1226},"rest":"https://alion.io/mcp/rest/get_company?id=1226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputacenter-on-site-associate-technician-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputacenter-on-site-associate-technician-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputacenter-on-site-associate-technician-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computacenter-on-site-associate-technician-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputacenter-on-site-associate-technician-technical-support"}]}