{"id":2986790,"url":"https://alion.io/job/computacenter-problem-manager","title":"Problem Manager","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hatfield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":64000,"period":"year","method":"role_country_seniority_unknown","sample_n":125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-22T18:36:24Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Location: GBR - CC Nottingham, GBR - CC Hatfield Adm | Job-ID: 220717 | Contract type: Standard |Business Unit: Information Technology\nLife on the team\nYou'll join our Global Management Services division, working within a collaborative service environment where effective Problem Management is central to improving service quality and reducing disruption.\nAs a Problem Manager, you'll take ownership of one or more problems from identification through to resolution. You'll coordinate investigations, analyse root causes, identify known errors and bring together technical teams, Service Management colleagues and external stakeholders to deliver lasting improvements.\nYou'll also review trends, recommend service improvement plans and provide a quality gate for outgoing reports, helping us turn operational insight into practical action.\nWhat you’ll do\nAct as the single point of contact for assigned problems, taking ownership of actions and progress through to resolution.\nIdentify trends and potential sources of problems by reviewing incident and problem data.\nCoordinate root cause analysis, identify known errors and drive permanent fixes that prevent recurrence.\nBring together internal technical teams, Service Management colleagues and external stakeholders to resolve complex problems.\nMaintain an accurate inventory of problems under analysis, including their progress, actions and status.\nFollow up with problem owners and action holders to maintain momentum and accountability.\nProduce clear Problem Management reports and management information.\nCoordinate problem review meetings and recommend improvements to the effectiveness of problem and error control.\nUse a range of root cause analysis techniques and an innovative approach to investigate unique or complex issues.\nWhat you’ll need\nUK SC clearance.\nPrevious experience in a Problem Management role within an operational support or service management environment.\nITIL 4 Foundation qualification.\nExperience using an incident or service management system.\nStrong root cause analysis and problem investigation skills.\nExcellent written and verbal communication skills, including clear and accurate report writing.\nStrong organisational skills and a methodical approach to managing actions and priorities.\nThe ability to work effectively both independently and as part of a team.\nConfident use of standard Microsoft Office applications, with intermediate Microsoft Excel skills.\nWho you are\nYou're proactive, analytical and comfortable taking ownership. You can bring structure to complex situations, engage technical and non-technical stakeholders, and keep investigations moving towards a clear outcome.\nYou're also curious and improvement-focused, with the confidence to challenge recurring issues, explore different root cause analysis techniques and turn findings into practical service improvements.\nNice to have\nAdvanced Microsoft Excel skills, particularly in data interpretation.\nA good understanding of IT terminology and infrastructure.\nExperience supporting secure, defence, government or highly regulated environments.\nExperience working within multi-supplier service models.\nAdditional information\nCountry: UK\nLocation: Nottingham/Hatfield\nWorking pattern: Monday to Friday, standard daytime hours\nSecurity Clearance: Candidates must have UK SC Clearance.\nAbout us\nWe are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.\nWe’re a place where you can belong\nWith over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.\nYou’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier-free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.\nAs a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.\nIf you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!","description_format":"text","description_chars":4565,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-10-21T08:39:00Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-22T06:27:10+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.665,"p_room":0.55,"age_days":22,"expected_fill_days":19,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/computacenter-problem-manager","json_url":"https://alion.io/job/computacenter-problem-manager.json","meta":{"generated_at":"2026-10-22T19:25:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2718,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1226},"rest":"https://alion.io/mcp/rest/get_company?id=1226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputacenter-problem-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputacenter-problem-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputacenter-problem-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computacenter-problem-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputacenter-problem-manager"}]}