{"id":1846903,"url":"https://alion.io/job/computacenter-process-improvement-lead","title":"Process Improvement Lead","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hatfield, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":60},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BPMN","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-03T02:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-08T20:22:04Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Location: GBR - CC Hatfield Adm | Job-ID: 218726 | Contract type: Standard |Business Unit: Project Management\nLife on the team\nLocation: Ideally Hatfield, but other UK locations considered\nThe Process Improvement Lead drives structured process definition and improvement, providing the evidence and discipline needed to ensure end-to-end processes are clearly understood, consistently documented, and reflective of how we work as an organisation.\nBalancing the rigour of standardisation with the need for purposeful definition and improvement, and ensuring that process design translates into actionable outcomes, with relevant depth of categorisation to allow for role mapping / alignment, metric and KPI definitions and measurement and AI / automation opportunity delivery.\nWhat you’ll do\nAs Process Improvement Lead, your role is to lead the structured discovery, definition and improvement of end-to-end processes - ensuring that every process is clearly understood, purposefully designed, and built to enable the future operating model. You will:\nProcess Mapping & Future-State Design (30%)\nLead end-to-end process discovery and mapping, defining clear boundaries, interfaces, roles, controls and measures\nFacilitate current and future-state process definition workshops, driving alignment and sign-off in line with standardisation principles\nMaintain a consistent mapping methodology, ensuring process designs reflect the required depth of categorisation to support role alignment, metric definition and automation opportunity identification\nProcess Improvement & Implementation (25%)\nIdentify pain points and root causes, translating opportunities (simplification, standardisation, controls, automation) into a prioritised improvement backlog.\nSupport delivery through implementation handover, coordinating with IT/data/tooling/change to ensure solutions are feasible, adopted and measurable.\nStandards, Documentation & Governance (20%)\nOwn process mapping and documentation standards, producing high-quality artefacts including process maps, narratives, RACIs, controls and measures\nSupport governance by preparing materials, tracking decisions and maintaining traceability from requirements through to sign-off\nStakeholder Engagement & Collaboration (15%)\nPartner with process owners, SMEs and transformation workstreams to prioritise scope, resolve design decisions and manage expectations.\nProvide clear progress and risk updates, escalating blockers where required.\nBenefits & Continuous Improvement (10%)\nSupport the definition of KPIs and baseline metrics, tracking benefits through implementation and into early life\nCapture lessons learned and actively coach others on process mapping and improvement standards\nWhat you’ll need\nEssential:\nExperience in end-to-end process discovery, mapping and future-state design (e.g., BPMN) in large, complex organisations.\nTrack record delivering process improvements with measurable outcomes (e.g., cost, cycle time, quality and controls).\nKnowledge of BPM, process transformation, standardisation and digitisation best practice (Lean/CI desirable).\nSkilled in workshop facilitation and requirements capture, turning input into clear process artefacts and decisions.\nAble to define process measures/KPIs, support baselining, and track benefits through implementation.\nStrong stakeholder management and influencing across senior business, SMEs, IT and third parties.\nStrong analytical/problem-solving skills; able to find root causes and shape practical, adoptable improvements.\nDelivery discipline: planning, prioritisation and dependency management across cross-functional workstreams.\nStrong communication, able to present to varied audiences and produce implementation-ready documentation.\nAwareness of process interactions with systems, data and controls (integration, data structures, risk/compliance).\nResults-oriented, resilient and adaptable, with a continuous improvement mindset.\nFrameworks/certifications desirable (e.g., ITIL, Lean Six Sigma) and experience in a process lead/owner/improvement role.\nDesirable:\nLead by example and provide day-to-day direction, coaching and quality assurance for process mapping and improvement activity (including matrixed contributors/SMEs as required).\nBuild capability and consistency through clear standards, templates, guidance and knowledge sharing across the process community.\nCommunicate progress, decisions and risks effectively, ensuring stakeholders remain aligned on scope, priorities and outcomes.\nChampion high standards of ethics, compliance, controls and customer/colleague experience, with a strong focus on measurable value and operational excellence.\nFoster a collaborative, inclusive and high-performing environment, role-modelling constructive challenge, accountability and continuous improvement.\nCritical Success Factors\nProcess scope mapped and maintained to a consistent standard, providing clear end-to-end visibility (boundaries, interfaces, roles, controls and measures).\nMeasurable improvements delivered (e.g., cycle time, quality, cost and control effectiveness) with benefits tracked through implementation and early life support.\nStrong stakeholder engagement and sustained adoption, evidenced by timely decisions, reduced rework and clear ownership post-handover.\nEffective governance and ways of working: risks/issues managed, dependencies coordinated, and artefacts version-controlled and traceable.\nPositive contribution to Computacenter’s transformation goals through improved operational performance, customer/colleague experience and continuous improvement culture.\nAbout us\nWe are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.\nWe’re a place where you can belong\nWith over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.\nYou’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier-free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.\nAs a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.\nIf you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!","description_format":"text","description_chars":6832,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Professional Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-04T20:01:58Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-08T06:20:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.819,"p_room":0.9,"age_days":5,"expected_fill_days":14,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/computacenter-process-improvement-lead","json_url":"https://alion.io/job/computacenter-process-improvement-lead.json","meta":{"generated_at":"2026-10-09T00:46:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1124,"day_limit":5000,"remaining_today":3876,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1226},"rest":"https://alion.io/mcp/rest/get_company?id=1226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputacenter-process-improvement-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputacenter-process-improvement-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputacenter-process-improvement-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computacenter-process-improvement-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputacenter-process-improvement-lead"}]}