{"id":4209374,"url":"https://alion.io/job/computacenter-senior-customer-engineer","title":"Senior Customer Engineer","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":96,"open_postings":22,"ghost_share":0,"stale_share":0.136,"repost_share":0.045,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T00:31:04Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T00:31:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the role\nA Senior Customer Engineer role responsible for providing technical support to customers, troubleshooting complex IT issues, managing escalations, coordinating technical teams, and ensuring high customer satisfaction.\nWhat you'll be doing\nPartners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.\nPerform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.\nCoordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.\nProvide Technical Leadership in own specific area of expertise.\nDocument and reports on work completed to ensure compliance with Company and Customer Procedures.\nContribute to the development of technical procedures and standards to meet business and customer requirements.\nEscalate issues in line with company processes to ensure customer demands are met.\nAble to communicate on complex issues to meet business and customer requirements to avoid escalations.\nEvaluate escalations and resolve appropriately to ensure customer demands are met.\nProvide customer service to internal and external customers to ensure consistent experience.\nAbility to adapt quickly to dynamic team environments to maintain consistent effective contribution.\nIdentify own development needs in line with business objectives.\nActs as a role model for colleagues providing guidance around technical and behavioral competencies to ensure sharing of internal best practice.\nEmbrace and support Computacenter’s mission and core values.\nWhat you have\nLegally eligible to work in the United States.\nBA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.\n7 years’ experience in IT Service environment.\nWorks under general supervision. Uses discretion and has awareness of health and safety at work.\nDemonstrates analytical and systematic approach to resolving complex problems and assignments.\nTakes initiative in identifying and negotiating appropriate development opportunities. \nAble to define and follow instructions and procedures \nDemonstrates the ability to absorb and apply technical information.\nUses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role \nIdeally certified in appropriate technologies to support business strategy.\nDemonstrates an organized approach to work.\nDemonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.\nProven ability to work under pressure and to tight deadlines. \nRoutine administrative skills\nAble to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.\nWhat you can expect\nThere’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.\nAbout us\nComputacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. 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