{"id":4154430,"url":"https://alion.io/job/computacenter-senior-technical-analyst-iam-entra-id","title":"Senior Technical Analyst - IAM, Entra ID","company":{"id":1226,"name":"Computacenter","domain":"computacenter.com","url":"https://alion.io/company/computacenter","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":96,"open_postings":22,"ghost_share":0,"stale_share":0.136,"repost_share":0.045,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Security","role_family":"Security","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"IAM","optional":false},{"name":"ISO 27001","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"ServiceNow","optional":false},{"name":"GDPR","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-11-12T10:20:12Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T10:20:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Life on the team\nYou will join our Cyber Operations team, helping to provide secure, accurate and timely access to Computacenter systems and applications. Working closely with IAM colleagues, end users and cross-functional teams, you will manage access requests, resolve identity and access incidents, and support governance standards that reduce security risk. The role combines customer service, operational delivery, compliance and continuous improvement, with opportunities to deepen your expertise in identity governance, Microsoft security technologies and automation.\nWhat you'll do\nTriage, investigate and resolve access-related incidents through IT service management tools and agreed processes. \nProcess user access requests in line with approved entitlements, role-based access control principles and organisational policies. \nUse identity governance and administration tools to complete provisioning activities efficiently and accurately. \nPerform manual provisioning where required, maintaining a high level of attention to detail and clear audit records. \nCollaborate with customers and cross-functional teams to resolve complex access issues and provisioning scenarios. \nKeep incident and request tickets updated, communicate outcomes clearly, and escalate risks, delays or bottlenecks promptly. \nEnsure provisioning activities align with information security policies, ISO 27001 controls and internal and external audit requirements. \nIdentify opportunities to streamline workflows and support automation across access management processes. \nCreate, maintain and improve standard operating procedures and knowledge articles for provisioning and incident resolution. \nManage team and personal inboxes effectively, prioritising requests and responding within agreed expectations. \nProvide relevant operational data and insights to support team initiatives, projects, monitoring and risk mitigation. \nContinue developing your knowledge of access management, security frameworks and compliance requirements through training, certification and self-study. \nWhat you'll need\n5 to 8 years of experience in information technology, including practical experience in identity and access management. \n2+ years of experience in a customer service environment, with a strong commitment to service quality. \nWorking knowledge of Microsoft Entra ID, Active Directory and ServiceNow. \nUnderstanding of access provisioning, role-based access control, least privilege and related identity governance principles. \nA process-driven approach, with the ability to follow controls and maintain accurate records. \nStrong communication skills, including the ability to explain technical issues clearly to non-technical colleagues. \nThe ability to organise and manage your workload with minimal supervision while meeting operational priorities. \nAwareness of information security and compliance requirements, with the judgement to recognise and escalate potential risks. \nRelevant certifications\nMicrosoft security or identity certifications such as AZ-500 or SC-300. \nDesirable\nA relevant graduate-level qualification or professional certification such as CAMS or CompTIA Security+. \nKnowledge of recognised standards and frameworks, including CIS, NIST, ISO 27001, Cyber Essentials / Cyber Essentials Plus and GDPR. \nExperience using PowerShell or Microsoft Power Platform to support process automation. \nGood organisational and time-management skills, together with confident use of ServiceNow. \nWhat success looks like \nAccess is provisioned accurately, securely and on time. \nSecurity principles and governance controls are applied consistently. \nIncidents and access risks are identified, communicated and resolved proactively. \nColleagues and customers receive clear, professional and timely support. \nProcesses, knowledge and automation improve continuously through cross-team collaboration.","description_format":"text","description_chars":3889,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators","IT Resellers & VARs"],"lifecycle":[{"event":"open","at":"2026-11-12T10:20:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/computacenter-senior-technical-analyst-iam-entra-id","json_url":"https://alion.io/job/computacenter-senior-technical-analyst-iam-entra-id.json","meta":{"generated_at":"2026-11-12T16:15:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34031,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1226},"rest":"https://alion.io/mcp/rest/get_company?id=1226"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomputacenter-senior-technical-analyst-iam-entra-id"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomputacenter-senior-technical-analyst-iam-entra-id"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomputacenter-senior-technical-analyst-iam-entra-id"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/computacenter-senior-technical-analyst-iam-entra-id\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomputacenter-senior-technical-analyst-iam-entra-id"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4154430}},{"tool":"search_jobs","arguments":{"company":"computacenter.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4154430},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}